Legal Innovation Partner - APAC

Overview

This senior customer-facing leadership role owns the strategy, structure, and performance of a Legal Innovation Partner team. The team works with strategic law firm and legal department clients to drive AI adoption, transformation, and long-term retention.

This is a revenue-accountable position. The role and team are directly responsible for renewal and expansion outcomes across a significant portion of enterprise ARR. The position will establish the engagement model for partnering with firms navigating AI transformation and personally manage a portfolio of complex, high-value client relationships.

Responsibilities

• Lead and develop the Legal Innovation Partner team by setting performance expectations, establishing career development frameworks, and fostering client-first excellence.
• Own strategic client relationships at the senior director level, personally driving renewal, expansion, and executive engagement with firm leadership, CIOs, and innovation partners.
• Define and continuously refine the AI transformation engagement model, from initial diagnostic through adoption milestones and renewal, in partnership with Product, Engineering, and Marketing.
• Collaborate with the VP of Customer Success, Sales, and Revenue Operations to forecast and manage the renewal pipeline, identify expansion opportunities, and proactively escalate at-risk accounts.
• Represent the organization at industry conferences, client advisory boards, and legal technology forums as a thought leader in legal AI adoption and firm innovation strategy.
• Partner with Legal Solutions Directors and the broader Customer Success organization to coordinate client-facing functions effectively.
• Hire, coach, and retain Legal Innovation Partner talent, focusing on building a team capable of establishing credibility with law firm management committees and C-suite legal technology leaders.
• Define and monitor team success metrics, including NRR, renewal rate, adoption scores, and client satisfaction, and hold the team accountable for results.
• Perform other duties as assigned.

Requirements

• 12+ years of experience in legal technology, legal operations, enterprise customer success, or a combination thereof, including at least 4 years in a leadership role.
• Deep understanding of law firm operations, legal department workflows, and the current state of AI adoption in the legal industry, with the ability to engage at peer level with a firm's Managing Partner, CIO, or Chief Innovation Officer.
• Demonstrated experience owning and growing a book of business in a B2B SaaS or legal technology environment, including direct accountability for renewal and expansion outcomes.
• Experience building or leading customer success, professional services, or client advisory teams in enterprise technology.
• Strong executive presence and communication skills, including the ability to present to a firm's Management Committee and workshop adoption roadmaps with legal technology managers.
• Familiarity with document management systems, legal AI platforms, and the broader LegalTech ecosystem.
• Ability to travel up to 30% to client sites, conferences, and internal team meetings.

Preferred Qualifications

• JD or equivalent legal industry experience preferred.
• Prior law firm practice, legal operations leadership, or legal technology experience working with AmLaw 200 firms or large legal departments is a significant advantage.

Compensation & Benefits

• Base compensation: $240,000 $250,000 USD plus bonus.
• Posted cash compensation includes on-target earnings, base salary, and variable compensation if applicable.
• Some roles may qualify for overtime pay.
• Individual compensation packages are determined based on factors specific to each candidate, including career level, skills, experience, geographic location, qualifications, and other job-related considerations.

Equal Opportunity

The employer prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, including pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, military or veteran status, or any other status protected by laws or regulations in the locations where the organization operates. The organization is committed to providing a work environment free of discrimination and harassment.