Legal Services Manager

Overview

This role manages high-volume legal support requests, commercial contracts, and operational processes within the Legal Center of Excellence.

You will serve as an initial legal point of contact for repeatable, high-volume legal work, support commercial contracting needs, and help improve operational processes to make the Legal Team more efficient, scalable, and responsive.

Responsibilities

• Serve as the first point of contact for GTM and Telecom Carrier Relations legal inquiries.
• Review, vet, and respond to high-volume legal requests while following internal processes.
• Independently review and negotiate NDAs, SOWs, service orders, and related agreements.
• Support law firm eBilling matter creation, configuration, invoice escalations, and process improvements.
• Maintain operational expertise across Center of Excellence processes and update playbooks.
• Support ad-hoc operational projects and repeatable tasks across legal functions.

Requirements

• Bachelor’s degree.
• 5+ years of experience as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal.
• Strong knowledge of commercial contracts and contracting principles.
• Experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders.
• Experience with Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro.
• Experience using AI tools and understanding how LLMs can improve day-to-day legal work.
• Excellent written and verbal communication skills, attention to detail, and a customer-first approach.
• Process-oriented mindset and ability to work in a fast-paced, changing environment with minimal supervision.

Preferred Qualifications

• Experience supporting a sales organization at a high-growth technology company.
• Experience creating and managing process documentation and policies.
• Experience handling high-volume, repeatable tasks across legal functions.
• Exposure to law firm billing and eBilling software such as Brightflag, Onit, or Legal Tracker.
• Good sense of humor, disdain for drama, interest in learning new things, and desire to get things done.

Compensation & Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Additional benefits.

Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Location

• Remote.

Travel

While the role is remote, occasional travel may be required for team offsites, All Hands, and other gatherings.

Equal Opportunity Employer

This employer is an equal opportunity employer and is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, and other legally protected characteristics.

The employer also considers qualified applicants with criminal histories consistent with applicable federal, state, and local law, including consideration under the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for applicants with arrest or conviction records.

In certain locations, the employer participates in the E-Verify program as required by law.