LS- Performance Manager

Overview

The organization is seeking an experienced Attorney Network Performance Manager to oversee and enhance the performance of a national network of collection law firms. This role focuses on managing firms with open inventory, ensuring compliance, maximizing recoveries, and improving operational efficiencies across the legal network.

Responsibilities

• Monitor, evaluate, and report on the performance of law firms across multiple states and clients.
• Analyze KPIs and performance dashboards to track liquidation results, compliance, and exception handling.
• Conduct monthly performance review calls with active firms; review scorecards and align on improvement plans.
• Provide day-to-day support and guidance to law firms and clients regarding case status, expectations, and compliance standards.
• Address account-level concerns, including settlement approvals, affidavit processes, and document/media management issues.
• Make strategic recommendations for account placement to improve client recovery and portfolio performance.
• Create and monitor action plans for underperforming firms and track corrective measures.
• Compare firm performance trends and develop recovery forecasting.
• Monitor compliance with EDI reporting standards and assist firms in correcting file or status reporting errors.
• Oversee account exceptions and ensure alignment with client-defined objectives and SLAs.
• Track, manage, and follow up on all law firm issues to resolution.
• Identify geographic gaps in legal coverage and assess potential law firm partners for onboarding.
• Manage law firm onboarding and offboarding processes in collaboration with internal teams.
• Lead and support independent and cross-department projects relating to account movement, documentation, and other special assignments as required.

Requirements

• Minimum 5 years of experience in collections litigation or creditors’ rights recovery.
• Strong knowledge of legal collections operations, firm performance evaluation, and inventory management.
• High proficiency in Microsoft Office tools (Outlook, Excel, Word).
• Experience using legal collections software; familiarity with CLS Collection Master is a plus.
• Excellent organizational, communication, and time management skills.
• Detail-oriented and self-disciplined with the ability to prioritize workload and meet deadlines.
• Strong data analysis skills with the ability to interpret performance trends and build improvement strategies.
• Experience managing a multi-state law firm network.
• Comfort leading calls, conducting performance reviews, and driving accountability with legal partners.
• Knowledge of compliance requirements and regulatory standards in collections/legal recovery.

Compensation & Benefits

Not specified.

Location & Schedule

• Location: On-site preferred Overland Park, KS (remote possibility available)
• Schedule: Full-time | Monday–Friday, 8:00 AM – 5:00 PM