Legal Operations & Contracts Manager

Overview

The organization is seeking a proactive, tech-forward Legal Operations & Contracts Manager to join the Legal Department. This hands-on role involves scaling the legal technology stack—especially AI-driven legal workflows and CLM systems—while also managing and negotiating commercial agreements, supporting compliance programs, and providing core administrative support for the department.

This position bridges legal operations, technology, and day-to-day execution. The ideal candidate can independently review commercial contracts and also comfortably handle operational tasks such as scheduling and organizing departmental workflows.

Responsibilities

Legal Operations & AI Workflow Implementation

• Legal tech & AI strategy: Implement and maintain legal technology tools, including CLM, intake/ticketing systems, e-signature, contract analytics, and workflow automation platforms.
• AI & process automation: Design, test, and roll out AI-powered workflows and prompts to:
  • accelerate contract review
  • triage incoming legal requests
  • automate metadata extraction
  • improve playbook adherence
• Knowledge & repository management: Maintain and structure the contract repository; ensure data integrity; build legal templates, playbooks, and self-service resources for business stakeholders.
• Metrics & analytics: Define, track, and report on key legal operations metrics, such as contract cycle times, tool adoption, spend, and workflow bottlenecks.
• Vendor management & administrative support: Review and process outside counsel and vendor invoices; manage department scheduling and meetings; maintain budget records; provide general administrative assistance to the General Counsel and other team members.

Commercial Contract Negotiation & Lifecycle Management

• Direct negotiation: Independently review, draft, redline, and negotiate commercial agreements, including:
  • enterprise SaaS subscription agreements
  • NDAs
  • DPAs
  • order forms
  • vendor/procurement contracts
• Stakeholder collaboration: Partner with Sales, Customer Success, Procurement, GRC, Finance, and other internal teams to align contract terms with business goals and risk tolerance.
• Escalation management: Identify edge cases and high-risk terms; escalate complex legal issues to internal subject matter experts or attorneys with concise context and actionable recommendations.

Compliance Program Management

• Compliance assessments: Perform compliance assessments on prospective and existing customers, vendors, and partners.
• Data mapping and ESG reporting: Maintain internal data maps and complete ESG questionnaires for prospective and existing customers and investors.

Requirements

• Bachelor’s Degree required.
• 3–5 years of experience in legal operations, contract administration, or paralegal roles in a corporate setting (preferably SaaS / B2B Tech).
• AI & tech proficiency: Demonstrated track record selecting, implementing, and optimizing modern legal tech tools (e.g., GC AI, Sandstone, Docusign, Ironclad, LinkSquares, or other similar CLMs and workflow management systems) and building legal workflows using generative AI / automation tools (e.g., Claude, ChatGPT, and Gemini).
• Contract expertise: Knowledge of commercial contract structures (especially SaaS and professional services), data privacy standards (GDPR/CCPA basics), and intellectual property provisions.
• Negotiation skills: Proven ability to review and negotiate commercial contracts (especially SaaS and professional services) independently.
• Adaptable & hands-on mindset: Strong organizational skills and willingness to handle routine administrative duties alongside higher-level projects.
• Communication: Exceptional written and verbal communication; ability to simplify complex legal concepts for non-legal business partners.

Preferred Qualifications

• Paralegal Certification, JD, or MBA.
• Notary Public in Massachusetts.
• Experience working in a high-growth, venture-backed, or tech-focused organization.

Compensation & Benefits

• Anticipated hiring base salary range (US-based employees): $104,000.00 – $130,000.00 USD annually
• This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, based on a full-time work schedule, and is a good-faith estimate as of the date of this posting.
• Individual pay within the range is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Location

Teams are dispersed across Boston, Raleigh, New York, Lisbon, Singapore, and remote. (US-based employees covered by the salary range above.)

Equal Opportunity & Accommodation

• Equal opportunity employer committed to providing equal employment opportunities regardless of gender identity, race, nationality, religion, sexual orientation, protected veteran status, or disability status.
• Reasonable accommodations are provided to qualified individuals with disabilities or based on sincerely held religious belief, in accordance with applicable laws.

Additional Information (United States of America Applicants)

• The organization is committed to compliance with fair employment practices regarding citizenship and immigration status.
• Employment decisions are made in a manner consistent with applicable laws regarding inquiries about or discussions of compensation.
• Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• Qualified applicants with criminal histories will be considered for employment consistent with applicable law.
• This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

Hiring Process Notes

• This role uses AI-assisted transcription during the interview process.
• All hiring decisions are made by the recruitment team.