Contracts Administrator

Overview

The Contracts Administrator will serve as the initial point of contact for contract requests and will support certain compliance functions. This role combines contract administration expertise with customer service experience, ensuring both internal and external customers have a positive, responsive experience.

Responsibilities

• Respond to a high volume of daily contract-related inquiries within department-established response times.
• Manage contract management systems and procedures, including educating/training internal customers.
• Maintain contract entitlements in ERP, CRM, and agreement management software.
• Draft agreements, review customer redlines, and coordinate cross-functionally with Legal, Finance, Operations, and other stakeholders to revise agreements.
• Partner with Sales to negotiate agreements directly with customers via email or on video calls.
• Drive extension or renewal of contracts by partnering with Customer Service and Sales to support customer adherence to contract terms and organizational adherence to contract entitlements.
• Update CLM, CRM, and ERP systems with contract data and retain related documents.
• Assist the Vice President of Legal and delegated stakeholders with retrieving contract documents as needed.

Requirements

• Bachelor’s Degree (BA/BS) in a related degree, or equivalent years of education and experience.
• At least 5 years’ experience as a contract administrator, including at least 3 years working directly with external clients.
• At least 2 years’ experience in customer service, with demonstrated knowledge of quote-to-cash processes and the ability to communicate with customers effectively and with empathy.
• Expert-level MS Office skills in MS Word and Outlook; intermediate-level skills in Excel and PowerPoint.
• Experience with contract lifecycle management (CLM), customer relationship management (CRM), and enterprise resource planning (ERP) systems.

Preferred Qualifications

• Experience at a pharmaceutical/biotechnology/medical device organization.
• Knowledge of corporate compliance issues impacting the medical device industry.
• Knowledge of and familiarity with the legal and regulatory framework affecting the medical device industry, including sales and marketing fraud and abuse issues, OIG and other industry guidance documents, and FDA regulations on the promotion of marketed products.
• Experience with Salesforce.com, NetSuite, and DocuSign IAM.

Compensation & Benefits

• Pay: $80,000 to $95,000 per year. Base pay depends on location, skills, qualifications, and experience.
• Benefits (full-time employees): medical, dental, and vision coverage; life insurance; short- and long-term disability protection; 401(k); and flexible paid time off.

Equal Employment Opportunity

The employer is an Equal Employment Opportunity Employer. Equal opportunity is provided to all qualified applicants and employees, and discrimination and harassment are prohibited on any protected basis under applicable federal, state, or local laws.

Qualified applicants with arrest and conviction records will be considered in accordance with fair chance laws.