Operations Associate Attorney

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Posted Jul 13, 2026

Remote · US · ask about Worldwide Full Time

Est. $85K – $115K/yr

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Overview

A dedicated humanitarian immigration law firm, established in 2020, is seeking an Operations Associate to support its Legal Operations Department. The firm focuses on providing advocacy and care to individuals and families seeking safety and stability, often assisting clients who have been turned away elsewhere.

Responsibilities

Handle client escalations independently, escalating to legal leadership when firm risk is identified or policy questions arise.
Maintain and update scripts, FAQs, and client communication processes to ensure accuracy and currency.
Identify and route refund or contract issues and sensitive client escalations to appropriate owners.
Collaborate with Staff Attorneys to keep legal guidance current, documenting changes to USCIS policy and firm standards within workflows, training materials, and knowledge bases.
Meet established goals while supporting firmwide operational priorities.
Coordinate legal training, including refreshers and the consistent application of new guidance across operational teams.
Conduct legal research on immigration law topics.
Serve as the legal subject matter expert (SME) for operational projects, supporting process mapping, policy alignment, and implementation within assigned teams.
Support process documentation and continuous improvement initiatives within the department.

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Requirements

Juris Doctor (J.D.) degree from an ABA-approved law school.
Active membership in good standing with a state bar.
Prior immigration law experience required.
Recommended 3–6+ years of relevant legal experience.
Experience with case management software preferred.
Proficient computer skills including MS Word, MS Excel, Dropbox, and MS Outlook.
Strong decision-making skills, effective communication abilities, and capacity to manage complexity.
Ability to collaborate effectively with non-attorney staff in a high-volume environment.
Proven ability to manage multiple priorities in a fast-paced setting.
Strong organizational skills with attention to detail and accuracy.
Ability to follow detailed instructions.
Commitment to supporting clients in obtaining documents and maintaining family unity.