Lien Resolution Coordinator

Overview

This role supports lien resolution for personal injury law firms, focusing on Single Event lien work. You will help keep files moving from intake through resolution by coordinating lien requests, reviewing documentation, supporting customer communication, and handling assigned file steps. You will also contribute to workflow building and tool testing as the team improves its processes.

Responsibilities

File Support

• Request liens and handle follow-ups with agencies, lienholders, and payers, including portal-based work for Medicaid, Medicare, and other agencies.
• Prepare and track document requests, including records, itemized bills, and payment ledgers.
• Verify provider, payer, and agency contact details and keep them current in the portal.
• Review claims, billing, medical records, and legal documents to flag missing, duplicate, or inconsistent information, and raise issues with Strategists early.

Strategist & Customer Support

• Take on file steps delegated by Strategists and keep files moving between handoffs.
• Support Strategists on assigned files, including joining customer calls, taking notes, and other support needs as assigned.
• Prepare draft correspondence, reduction requests, and dispute documents for Strategist review.
• Track settlement activity, deadlines, and follow-ups.

Workflows & Collaboration

• Help build and refine team workflows, including the steps and standards for the Lien Resolution Coordinator role.
• Work with Agency Management, applying agreed standards and procedures in daily contact with agencies and lienholders.
• Support collaboration with medical review and audit as part of file handling.
• Test new tools and R&D initiatives as they are introduced, and share feedback on what works in practice.
• Identify opportunities to improve quality and efficiency by noticing when something looks off and spotting repetitive or manual steps.

Standards

• Keep file activity accurately documented in the portal, following internal processes and regulatory guidelines.

Qualifications

• 1+ years of experience in lien resolution, personal injury, insurance, medical billing, or a related field.
• Strong attention to detail, with judgment to spot inconsistencies and raise issues early.
• Customer-first mindset and confidence communicating with customers, providers, agencies, and payers by phone, email, and on calls.
• Clear, professional written communication, including drafting correspondence.
• Organized and able to manage multiple files and priorities while meeting deadlines.
• Bias toward continuous improvement; comfortable working on a small, collaborative team where processes are still being defined.
• Comfortable learning new tools and providing feedback as they are built.
• Familiarity with case management software, Microsoft Office, or Google Workspace.

Preferred Qualifications

• Experience with Medicare, Medicaid, or other agency and payer portals.
• Bachelor’s degree preferred.

Compensation & Benefits

• Base salary range: $51,000 - $69,000 annually
• Opportunity for a quarterly discretionary bonus
• Final compensation will be determined based on skills and experience.

Benefits include:

• Private Health Care Plan (Medical, Dental & Vision)
• Company HSA contributions for HDHP participants
• Flexible Spending Accounts (Health & Dependent Care)
• Company-Paid Short-Term Disability Coverage
• Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
• 401(k) plan with company match
• Paid Time Off (Vacation, Sick Time & 10 paid holidays)
• Parental Leave

Work Authorization

Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.