Operations Associate Attorney

Overview

An organization is seeking an Operations Associate Attorney based in the United States. This role combines legal expertise with operational excellence, focusing on immigration law within a mission-driven environment. The position serves as a key liaison between legal teams and operations, ensuring accurate legal guidance, consistent processes, and high-quality client support.

Responsibilities

• Act as a bridge between attorneys and operations teams to translate legal guidance into daily operational processes.
• Independently manage client escalations, identify risks, and escalate complex issues to legal leadership as needed.
• Review and maintain scripts, FAQs, workflows, and client communication materials for accuracy and consistency.
• Collaborate with legal teams to update immigration policies, procedures, and government guidance.
• Conduct legal research on immigration law topics and integrate findings into operational resources and training.
• Coordinate legal training sessions and updates to ensure teams apply current guidance effectively.
• Serve as a legal subject matter expert for operational projects, including process mapping and policy alignment.
• Support continuous improvement by identifying opportunities to enhance processes, documentation, and team efficiency.
• Monitor refund, contract, and sensitive client-related issues to ensure proper routing and resolution.
• Work with cross-functional teams to support operational priorities and maintain high service standards.

Requirements

• J.D. degree from an ABA-accredited law school.
• Active membership in good standing with a state bar.
• Prior experience in immigration law is required.
• 3 to 6+ years of relevant legal experience preferred.
• Experience with case management systems is a plus.
• Strong understanding of legal processes, documentation standards, and client communication.
• Ability to analyze complex information, make sound decisions, and identify risks.
• Excellent written and verbal communication skills, adaptable to different audiences.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a high-volume environment.
• Effective collaboration skills to work with attorneys and operational teams.
• Proficiency with Microsoft Office (Word, Excel), email platforms, and document management systems.
• Ability to follow detailed instructions while exercising professional judgment.
• Commitment to supporting individuals and families through accessible and effective legal services.

Compensation & Benefits

• Fully remote work within the United States.
• Monday through Friday schedule, 9:00 AM to 5:00 PM.
• Competitive benefits package including:
  • 401(k) match program
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Dependent Care FSA
  • Basic life insurance coverage
  • Voluntary life and AD&D insurance
  • Disability insurance
  • Voluntary accident and hospital indemnity insurance
  • Employee Assistance Program
  • Wellness and mental health support via Calm app subscription
• Opportunities for professional growth and expanded responsibilities based on performance

Location

• United States (fully remote)