Pre-Foreclosure Specialist II

Overview

This role supports customers and internal/external stakeholders in the pre-foreclosure process. The organization is seeking a Pre-Foreclosure Specialist II for a fast-paced environment where accuracy, client communication, and meeting tight deadlines are essential. Mortgage or real estate experience is a plus.

Responsibilities

• Complete the foreclosure referral checklist accurately and timely, including all required signatures; ensure the servicing system is updated correctly with the applicable response codes.
• Assign the correct foreclosure attorney to the loan using the Attorney Referral matrix.
• Review the daily DLQ 60 Report to qualify loans eligible for foreclosure.
• Monitor and report daily executive management dashboard metrics.
• Drive workflow to the offshore team to complete initial review of foreclosure referrals.
• Identify loans with inaccurate stops that prevent foreclosure referral and coordinate with the appropriate department to correct them.
• Ensure SCRA reviews are complete and included in the foreclosure referral package.
• Verify that all required foreclosure referral documents are included in the foreclosure document package; provide feedback/examples to the offshore team and Default Compliance Specialist as needed.
• Partner with Loss Mitigation to ensure loans are processed timely and returned to Foreclosure to proceed with foreclosure referral.
• Communicate professionally with attorneys, homeowners, and title companies.
• Attend onsite hearings, mediations, and trials as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 1–2 years’ experience in pre-foreclosure or a related field.
• Thorough working knowledge of all state pre-foreclosure document requirements.
• Working knowledge of FNMA, FHLMC, GNMA, FHA & VA servicing default requirements.
• Strong oral and written communication skills; able to communicate effectively with a variety of audiences.
• Excels in cross-functional communication and motivation.
• Able to work independently with minimal supervision.
• Committed to taking responsibility and ownership for agreed actions and delivery.
• Strong analytical mindset, critical thinking, and organizational skills.
• Genuine commitment to providing solutions-based customer experiences.
• Intermediate Microsoft Office skills, including Outlook, Word, and Excel.

Preferred Qualifications

• Experience in State, Federal and Agency guidelines pertaining to foreclosure and bankruptcy.
• Knowledge of Passport or comparable query software.

Compensation & Benefits

• Compensation Range: $19.33 - $28.89 per hour. Actual compensation may vary within the range based on qualifications, skills, and experience.

Total Rewards Package highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program

Location & Remote Employment Requirements

• Remote employment: The organization provides necessary equipment. A quiet, private place in the home and a high-speed internet connection are required.
• Minimum internet speeds: network download speed of 25 megabits per second (MBPS) and minimum network upload speed of 10 MBPS.

Work Conditions

• Normal office environment.
• Ability to attend work and be productive during normal business hours; may be required to work early, late, or weekends as needed for successful job performance.
• Overtime required as necessary.

Equal Employment Opportunity

The organization is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.