Privacy Operations Program Manager

Overview

This role owns the operational programs that support how the organization handles privacy at scale. You will manage day-to-day workflows for data subject requests, privacy assessments, records of processing activities, transfer impact assessments, and cookie compliance—ensuring processes remain regulatory-ready and auditable.

Responsibilities

• Own end-to-end program management across core privacy programs, including data subject requests (DSRs), PIAs and DPIAs, records of processing activities (ROPA), transfer impact assessments (TIAs), and cookie compliance
  • Make day-to-day operational decisions, enforce processes for regulatory readiness, and measure compliance at scale
• Identify and implement process improvements, including leveraging AI tooling to automate routine tasks
  • Develop structured workflows to sustain quality standards
  • Maintain accurate, auditable program records, including playbooks and process documentation
• Create and maintain clear, auditable privacy documentation, including privacy assessments, program playbooks, and customer response libraries
  • Provide scalable, consistent privacy operational support
• Partner with Privacy Legal and Privacy Engineering to fulfill user requests
  • Build and deepen expertise on global privacy and data-protection requirements
  • Escalate novel or complex requests with appropriate context and documentation
• Rotate through the team’s weekly runner model as the primary point of contact for incoming privacy requests
  • Route requests across intake channels
  • Manage Jira run tickets

Requirements

• 5+ years of demonstrated privacy program management and a proven track record of operationalizing and scaling cross-functional organization-wide programs from the ground up
• Excellent collaboration, communication, and relationship-building skills
  • Ability to convey complex ideas succinctly to all audiences
• Demonstrated experience with privacy legislation such as GDPR, CCPA, LGPD, and PIPEDA
  • Experience with US state legislation, HIPAA, and GLBA is a plus
• Hands-on experience with privacy impact assessments (PIAs and DPIAs), data subject request workflows, records of processing activities (ROPA), or other core privacy program operations
• Ability to analyze complex problems to identify root causes and trends
  • Capacity to document complex narratives in a simplified way that others can use
• Curious, self-motivated, with a strong affinity for vision setting, strategic problem solving, and driving outcomes
• Experienced in juggling multiple projects in a fast-paced, high-growth environment with tight timelines and shifting priorities
• A team player willing to pitch in where needed

Preferred Qualifications

• Experience in fast-paced, high-growth environments (previous tech industry experience is a plus)
• Demonstrated experience using AI to accelerate day-to-day privacy operations work
• Experience with third-party risk management, RFP and DDQ response processes, or cross-border transfer assessments
• Privacy certification such as CIPP/E, CIPP/US, or CIPM is a plus

Compensation & Benefits

• Annual US base salary range: $127,600 - $191,400
  • Note: For sales roles, the range provided is the role’s On Target Earnings (OTE) range (not applicable based on the details provided here)
  • This salary range may be inclusive of several career levels and will be narrowed during the interview process based on candidate experience, qualifications, and location
  • Applicants not located in the US may request the annual salary range for their location during the interview process
• Additional benefits may include:
  • Equity
  • Company bonus or sales commissions/bonuses
  • 401(k) plan
  • Medical, dental, and vision benefits
  • Wellness stipends

Location

Remote work is available.

• A remote location is defined as being 35 miles (56 kilometers) or more from one of the organization’s offices.
• Regularly work from home rather than a designated office location.
• The organization does not cover the cost of relocating to a remote location.
• Applications are encouraged from candidates matching the location where they currently live or plan to live.

Application Window

• The application window will remain open for 100 days after the Job Post is published.
• The opportunity may close before or after the 100-day mark based on business needs.