Privacy Response Analyst II (Temporary)

Overview

This role involves managing user-facing privacy operations at scale, including processing privacy complaints, supporting investigations, and preparing materials for regulatory engagements. The position is temporary for 5 months and requires handling a consistent volume of casework with strong organizational and detail-oriented skills.

Responsibilities

• Handle privacy complaints submitted by users using established intake and response workflows.
• Support investigations into user claims by gathering account information, summarizing findings, and preparing documentation for escalation.
• Act as an escalation point for BPO contractors managing initial queue triage, reviewing flagged items and determining next steps.
• Assist in preparing supporting materials for regulatory inquiries and responses to data protection authorities.
• Maintain queue tracking and case documentation to provide clear visibility into status and volume.
• Identify and flag patterns or emerging issues to senior privacy analysts.

Requirements

• Minimum 1.5 years of experience in trust and safety, legal response, privacy operations, or a similar high-volume case-handling role.
• Ability to follow established playbooks and apply consistent judgment across a high volume of similar requests.
• Clear and concise written communication skills, providing precise information in escalations.
• Comfortable working independently on well-defined workflows and knowing when to escalate issues.
• Strong attention to detail and professionalism in handling sensitive user data and complaints.

Preferred Qualifications

• Conceptual familiarity with GDPR, CCPA, or other data protection frameworks.
• Experience supporting regulatory response workstreams or collaborating with legal or compliance teams.
• Experience working with or overseeing BPO/contractor teams in queue management.

Compensation & Benefits

• US base salary range: $116,000 to $130,500 (temporary full-time position).
• Salary is determined by role, level, skills, experience, and relevant education or training.
• Benefits are included but not detailed in the base salary.

Location

• This is a US-based position and can be performed remotely.
• Candidates located in the Bay Area may work from the San Francisco office if preferred.

Additional Information

• The role reports to the Senior Manager, Privacy and works closely with privacy contractors and the Data Protection Officer.
• The position requires managing privacy operations that support regulatory engagements and user privacy at scale.
• Reasonable accommodations are available during the interview process upon request.