Processing Analyst Sunday - Thursday 10 PM PST - 6:30 AM PST

Overview

The Processing Analyst is a dynamic, high-integrity individual with strong technical ability. This role champions best practices, contributes to the development and continuous improvement of processing workflows, and remains accountable for day-to-day fulfillment across both organization-developed and RelativityOne processing workflows.

Responsibilities

• Train new or current team members in department processes and applications
• Recommend improvements to workflow, quality, internal documentation, and processes to increase efficiencies, including error review
• Support processing team participation in process initiatives, driving innovation and continuous improvement of systems and processes
• Maintain and review documentation, scalable playbooks, and SOPs to ensure they remain current, accurate, and aligned with evolving processing workflows
• Partner with project managers, review teams, and technical stakeholders to:
  • Establish deadlines and support project goals
  • Troubleshoot non-standard requests
  • Resolve issues based on available resources
• Execute data processing workflows using Nuix, RelativityOne, and other commercial and proprietary tools, including:
  • Inventory
  • Discovery
  • Automated processing
  • Publishing
  • Exception remediation
  • Document promotion
  • Quality control
  • Data investigation
  • Basic hosting tasks
• Configure and maintain RelativityOne workspaces, including permissions, views, layouts, folder structures, workspace security, and related platform features
• Serve as first-level escalation for troubleshooting internal technology and data investigation issues
• Adopt and master proprietary tools and RelativityOne features, including Integration Points, Staging Explorer, Import/Export, and Automated Workflows, to deliver accurate, defensible, and SLA-aligned client work
• Prioritize work in a fast-paced, deadline-driven environment while balancing quality, urgency, and client commitments
• Apply familiarity with all stages of the EDRM to support defensible processing workflows and informed project execution
• Accurately estimate timelines for processing activities and communicate risks, dependencies, and changes that may affect delivery
• Other duties as assigned

Requirements

• High School diploma or equivalent required; Associate's or Bachelor's degree preferred
• 4-6 years of experience processing data in an eDiscovery environment or performing similar technical work
• Combination of at least two of the following education, experience, and/or certifications:
  • Relevant industry certifications or equivalent professional experience
  • Demonstrated passion for driving process improvement, collaboration, and innovation as part of a cross-functional team
• Working knowledge of litigation support and eDiscovery applications, including Nuix, Relativity, Concordance, IPRO eCapture, Equivio, LAW, Clearwell, Summation, Brainspace, or similar platforms
• Demonstrated understanding of automated processing workflows, quality control procedures, basic hosting tasks, and all stages of the Electronic Discovery Reference Model (EDRM)
• Experience working with databases
• Strong proficiency with Microsoft Office and Microsoft 365 applications
• Knowledge of computer forensics and experience with tools such as EnCase and FTK preferred
• Excellent communication, organizational, problem-solving, and prioritization skills, with the ability to manage competing deadlines in a fast-paced, deadline-driven environment
• Demonstrated passion for process improvement, collaboration, and innovation within cross-functional teams
• Commitment to excellence, a strong sense of urgency, and dedication to client satisfaction and customer service

Preferred Qualifications

• Knowledge of computer forensics and experience with tools such as EnCase and FTK

Compensation & Benefits

• Eligible to participate in an annual bonus or incentive program
• Comprehensive quality benefits package including:
  • Medical, dental, vision
  • 401k with company match
  • Life & AD&D
  • Short- and long-term disability
  • Telemedicine
  • Other wellness plans
• Flexible PTO program and paid volunteer days
• Optional voluntary insurance plans including accident, hospitalization, and critical illness plans, as well as pet insurance

Equal Opportunity

Equal opportunity employer. Hiring, training, and promotion are provided regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

Work Environment and Physical Demands

• Typical office environment while at a desk or computer table
• Ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting
• May require being on call periodically and working outside normal working hours (evenings and weekends)

Pay Transparency

Compensation disclosure applies as required by applicable pay transparency laws, and the salary range for this position may be tailored to be lower or higher in different talent markets.