Product Success Manager, CoCounsel Legal

Overview

This role involves serving as a Product Success Manager responsible for driving adoption, value realization, outcomes, and ROI for customers using an AI-enabled legal product suite. The position requires deep technical expertise in the product, managing customer relationships, and delivering enablement both internally and externally.

Responsibilities

• Act as a deep product expert on the AI-enabled legal product suite.
• Lead customer success activities including co-creating success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risks, and retaining and growing customer relationships.
• Represent the product in industry events, conferences, webinars, and other engagements.
• Develop and deliver enablement programs for customers and internal employees.
• Build and present business plans, report on market and competitor activities.
• Collaborate effectively with internal and external partners and stakeholders.
• Utilize technology tools such as Salesforce, Gong, and Copilot to manage client information, pipeline, and financial forecasts.

Requirements

• Bachelor's degree in Business, Law, Computer Science, Engineering, or a related discipline.
• Prior experience in legal technology or working directly with legal professionals, law firms, or corporate legal departments is highly preferred.
• Strong skills in curiosity, learning agility, proactivity, strategic thinking, problem solving, collaboration, and accountability.
• Experience with tools like Gong, Copilot, Claude, CoCounsel, and Salesforce is a plus.
• Functional and technical knowledge of GenAI systems, AI prompting engineering, and Agentic Workflows, especially as applied to legal research, drafting, and analysis.
• Understanding of legal workflows, terminology, and common challenges.
• Ability to travel up to 25%.

Preferred Qualifications

• Master's degree or J.D. is a plus.

Compensation & Benefits

• Target total cash compensation range for eligible U.S. locations: $93,100 - $172,900 USD, inclusive of base pay and any target sales incentive.
• Comprehensive benefits package including health, dental, vision, disability, and life insurance.
• Competitive 401(k) plan with company match.
• Flexible vacation, paid holidays including two company mental health days, parental leave, and sabbatical leave.
• Additional benefits such as optional hospital, accident, sickness insurance, Flexible Spending and Health Savings Accounts, fitness reimbursement, Employee Assistance Program, legal identity theft protection, 529 Plan, commuter benefits, adoption and surrogacy assistance, tuition reimbursement, and Employee Stock Purchase Plan.
• Flexible work arrangements including work from anywhere for up to 8 weeks per year.

Location

This position is open to candidates in eligible U.S. locations with the ability to travel up to 25%.

Additional Information

• This job posting will close on 07/31/2026.
• The employer is an Equal Employment Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.
• The role supports a mission to empower professionals in legal and related fields with trusted content and technology to make informed decisions and uphold justice and transparency.