Regional Manager, US Immigration

Overview

This role involves leading and unifying US immigration operations by managing the paralegal team and coordinating independent contract case attorneys under a single quality and risk-acceptance standard. The position focuses on driving team capability, standardizing processes, and optimizing workflows across the entire US immigration case process. This is an operations and process leadership role without direct client legal advice or billable case work.

Responsibilities

• Manage the US paralegal team, providing feedback, coaching, professional development, and performance management.
• Address personnel issues, retention risks, and capability gaps within the team.
• Coordinate and lead independent contract case attorneys as a unified team under one leadership point.
• Set strategic direction, align on case selection criteria, and maintain process and quality standards.
• Own the end-to-end US immigration case workflow from intake through filing and delivery.
• Identify bottlenecks, design process improvements, and eliminate information loss between Sales, Operations, and Legal.
• Establish and enforce a consistent internal risk-acceptance and quality bar for case intake.
• Make adjudication decisions on edge cases and resolve conflicts between attorneys and paralegals regarding case selection and strategy.
• Communicate quality and risk standards clearly to the Sales team.
• Develop, document, and maintain standardized Standard Operating Procedures (SOPs) for all operational phases.
• Lead continuous training on SOPs and ensure consistent execution.
• Monitor team and case performance against KPIs such as quality, SLA adherence, refund rates, and attorney responsiveness.
• Flag trends early, develop remediation projects, and drive corrective actions.
• Lead hiring for US positions including job design, interviewing, offer negotiation, and onboarding.
• Serve as the escalation point for client complaints and team conflicts, managing de-escalation, resolution, and root cause analysis.
• Collaborate with Product and Operations leadership on US-specific AI and automation workflow needs.
• Support testing, SOP development, and team enablement for new product launches.

Requirements

• Licensed US immigration attorney with 6+ years of immigration law experience.
• At least 3 years in a people-management, leadership, or supervisory role managing paralegals, teams, or case operations.
• Deep expertise in US immigration case workflows and visa categories including O-1A, EB-1A, L-1, H-1B, TN, and NIW.
• Intimate understanding of petition building, evidence strategy, RFE response, and filing timelines.
• Proven ability to set and enforce operational standards, develop SOPs, and train teams on complex processes.
• Comfortable working in ambiguous environments and designing systems in a growing organization.
• Excellent communication skills with internal and external stakeholders including attorneys, paralegals, clients, Sales, Operations, and Legal leadership.
• Ability to explain nuanced legal risk in operational terms.
• Demonstrated success in stabilizing fast-developing processes through leadership, coaching, and structural change.

Preferred Qualifications

• Experience building or refining AI and automation workflows in legal or operations contexts.

Compensation & Benefits

• Salary range reflects gross base salary and is quoted in USD as a consistent global reference.
• Offers are localized to the candidate's country currency using market-aligned conversion.
• Final pay is based on objective, job-related criteria including experience, skills, and location.
• No salary history is requested; offers are based on the role and candidate qualifications.
• Stock grant opportunities depending on role, employment status, and location.
• Additional perks and benefits vary based on employment status and country.
• Flexible remote work options, including optional access to coworking spaces.

Location

Remote work with US-based team leadership responsibilities.

Equal Opportunity

The employer is an equal opportunity organization that values diversity and encourages applications from qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics.

Accessibility

Applicants with disabilities are encouraged to apply. Accommodations for application and interview processes are available upon request to ensure equal participation.

Hiring Process

The hiring process primarily involves interviews and role-related assessments. In some cases, informal background information relevant to the role may be considered in compliance with privacy and fairness obligations.

Automated Employment Decision Tools (AEDT) and AI systems may be used to assist in evaluating candidates based on experience, technical skills, and qualifications. Human oversight is maintained in all final hiring decisions. Personal data is not used to train AI models.