Senior Executive Assistant - Customer Success & Services

Overview

This role supports executive leadership and is not a traditional Executive Assistant (EA) position. The Senior Executive Assistant II to the VP of Customer Success operates as a trusted extension of executive leadership—serving as a strategic operator, project manager, and thought partner. You will work at the center of a large, fast-moving organization, using judgment, initiative, and influence to help keep the VP and the team operating at peak velocity.

Responsibilities

• Executive presence & flow: Manage the VP’s calendar, communications, and daily operating rhythm with strong foresight.
• Complex travel & logistics: Plan and book multi-leg domestic and international travel (approximately 1 trip/month). Anticipate buffers, prep materials, and regional stakeholder touchpoints.
• Stakeholder management: Serve as a trusted liaison to senior leaders, investors, and cross-functional partners internally and externally.
• Operational continuity: Own expenses, team meeting agendas, and action item tracking; coordinate activities that keep the organization accountable and moving.
• Events & onsites: Lead planning and execution of team onsites, offsites, and executive events with high attention to detail.
• Special projects: Take on high-impact, time-sensitive projects across the organization (e.g., preparing exec briefings and driving cross-functional initiatives on the VP’s behalf).
• Operational principles: Champion operating principles and model them daily.

Requirements

Must-haves

• 6+ years of experience supporting VP-level or above executives, including GTM/Sales experience in a fast-paced environment
• Proven ability to operate with discretion, sound judgment, and high EQ in sensitive or ambiguous situations
• Exceptional communication skills, including the ability to write, speak, and represent with polish and precision
• Track record of building systems and processes that scale
• Ability to maintain San Francisco business hours (Pacific Time) regardless of location
• Flexibility to travel approximately once per month for onsites and executive support

Preferred Qualifications

• Familiarity with enterprise SaaS or high-growth technology environments
• Comfort with productivity and AI tools (e.g., Slack, Notion, Google Workspace, AI assistants)

Compensation & Benefits

• Annual base salary: $103,232.50—$173,500 USD
• Eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions
• Benefits include: flexible, employee-led remote model; professional development stipend; comprehensive health and parental leave plans

Location & Work Schedule

• Remote role based in the US
• Must be able to support west coast hours
• Must be open to travel approximately 1 trip per month
• Relocation assistance will not be provided