Senior Manager - Legal Research & Intelligence

Overview

A leading provider of expert services in strategy, legal technology, operations, and intelligence is seeking a Senior Manager, Research & Intelligence. This role involves leading the delivery of high-quality legal, business, and competitive intelligence services for clients. The position requires overseeing research operations, managing team performance, and ensuring accurate, timely, and actionable research outputs. The Senior Manager will also focus on continuous improvement of research workflows, tools, and service delivery models while supporting client engagements and internal strategic initiatives.

This is a remote position requiring effective collaboration within a distributed, global team environment.

Responsibilities

• Lead delivery of legal, business, and competitive intelligence research across client engagements
• Provide oversight on complex research requests to ensure high-quality, accurate outputs
• Manage and prioritize incoming research workflows to ensure timely completion
• Continuously optimize research processes including intake, triage, execution, and delivery
• Monitor service performance and identify opportunities for efficiency and improvement
• Oversee staffing, utilization, and workload allocation across research teams
• Lead, coach, and develop research and intelligence professionals
• Support recruitment, onboarding, and training programs
• Partner with internal teams to align research services with technology, tools, and knowledge systems
• Contribute to the development of new services, capabilities, and client solutions

Qualifications

• Significant experience in legal, business, or competitive intelligence research within a law firm or professional services environment
• Proven experience managing research teams and overseeing service delivery
• Strong knowledge of legal and business research tools such as Westlaw, Lexis, Bloomberg, and other intelligence platforms
• Experience managing multiple priorities and delivering under tight deadlines
• Strong analytical, problem-solving, and communication skills
• Demonstrated ability to improve processes and drive operational efficiency
• Experience working in a client-facing or service delivery environment

Equal Opportunity

The employer is an equal opportunity organization. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disability status, veteran status, or any other legally protected classification, in accordance with applicable law.