Senior Privacy Counsel

Overview

A leading provider of cloud communications and contact center solutions is seeking a Senior Privacy Counsel to serve as the primary privacy legal advisor supporting product teams developing AI-first communications and contact center solutions for multinational customers. This role requires expertise at the intersection of complex global privacy laws, AI regulations, and cloud technology, providing actionable legal guidance to enable business growth and innovation. The position reports to the Head of Privacy.

Responsibilities

• Serve as the dedicated privacy legal contact, offering proactive, risk-based counsel to Engineering and Product Management teams throughout the development lifecycle of new services and features.
• Provide specialized legal advice on privacy implications of new features, including AI-related functionalities, ensuring compliance with emerging AI regulations and ethical privacy guidelines.
• Lead execution and documentation of Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs) for new features and services, embedding privacy requirements early in development.
• Ensure compliance of services with evolving global privacy and security regulations.
• Collaborate with the Information Security team to review product security controls, conduct risk analyses, and align legal privacy requirements with technical security implementations, including HIPAA considerations.
• Develop and update customer-facing privacy collateral and resources to support transparency.
• Support records of processing activities and documentation related to data locations, transfers, and subprocessors.
• Participate in the incident response program by maintaining current documentation and representing the privacy team during incident response activities.
• Monitor global legal developments and collaborate with industry peers to stay informed on trends impacting privacy posture, templates, and commercial practices.
• Provide guidance and collaborate with other Privacy Team members as needed.

Requirements

• Juris Doctor (J.D.) degree and active membership in good standing with at least one U.S. state bar.
• Minimum of 6 years of legal experience focused on data privacy, preferably combining law firm and in-house roles.
• Direct experience counseling product teams on privacy requirements, balancing business needs with legal compliance.
• Deep working knowledge of major global privacy laws and practical experience implementing these laws in product innovation.
• Understanding of legal and governance implications related to AI adoption and development.
• Proven ability to solve product legal matters and effectively communicate with stakeholders across legal and technical disciplines.
• Demonstrated ability to proactively identify opportunities to streamline legal processes and improve efficiency.
• Strong communication skills and ability to build collaborative relationships with cross-functional partners.
• Ability to prioritize tasks, adapt to changing needs, and work effectively as part of a team.

Preferred Qualifications

• Experience with Privacy Impact Assessments and Data Protection Impact Assessments.
• Familiarity with HIPAA and related security requirements.
• Experience supporting incident response programs.

Compensation & Benefits

• Salary range: $140,000 - $200,000 for full-time employees, with variability based on location, skills, and experience.
• Eligibility for variable pay, equity, and comprehensive benefits including:
  • Medical, dental, vision, disability, and life insurance
  • Health Savings Account (HSA), Flexible Spending Accounts (FSAs), and commuter benefits
  • Voluntary supplemental health coverage and life insurance
  • 401(k) match and Employee Stock Purchase Plan (ESPP)
  • Paid time off, paid sick leave, and paid parental/pregnancy leave
  • Family-forming benefits (IVF, preservation, adoption, etc.)
  • Emergency backup care for child, adult, and pets
  • Employee Assistance Program (EAP) with 24/7 counseling
  • Free legal services including advice, document creation, and estate planning
  • Employee referral bonus program
  • Student loan refinancing assistance
  • Employee coaching, perks, and discounts

Location

Headquartered in Belmont, California, with offices worldwide. Remote or hybrid work options may be available depending on the role and location.