Senior Privacy Counsel

Overview

This role serves as the primary privacy legal advisor supporting product teams as they build AI-first communications and contact center solutions for customers multi-nationally. The position requires expertise at the intersection of global privacy requirements and cloud technology, translating privacy laws and related AI legal considerations into actionable guidance that enables business growth and innovation. Reporting line: Head of Privacy.

Responsibilities

• Serve as the dedicated privacy legal point of contact, providing proactive, risk-based counsel to Engineering and Product Management teams throughout the development lifecycle of new services and features.
• Provide specialized legal advice on privacy implications of new features, including AI features, in collaboration with Product Counseling and Regulatory Teams, ensuring compliance with emerging AI regulations and ethical guidelines as it relates to privacy.
• Lead execution and documentation of Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs) for new features and services, embedding privacy requirements early in the development process in coordination with other Privacy Team members.
• Ensure services comply with evolving global privacy and security regulations.
• Partner with the Information Security team to review product security controls, conduct risk analyses, align legal privacy requirements with technical security implementation for all new products (including HIPAA), and ensure security policies account for protection of personal information.
• Develop and update customer-facing collateral and resources to support transparency for customers and partners.
• Support records of processing activities and documentation for products, including data locations, data transfers, and subprocessor processing, in coordination with other Privacy Team members.
• Support the incident response program by keeping documentation current and aligned with applicable laws, and represent the privacy team in incident response activities.
• Monitor legal developments and collaborate with industry peers to stay abreast of global trends and issues that may impact privacy posture, templates, and commercial practices.
• Collaborate with and provide guidance to Privacy Team members in their roles and responsibilities as needed.

Requirements

• J.D. degree and active membership in good standing with at least one US state bar.
• 6+ years of legal experience focused on data privacy, preferably combining law firm and in-house experience.
• Direct experience counseling product teams on privacy requirements, with the ability to balance business needs and legal requirements.
• Deep working knowledge of major global privacy laws and practical implementation of those laws to product innovation.
• Understanding of the legal and governance implications of the adoption and development of AI.
• Experience solving product legal matters, including communicating and collaborating effectively with stakeholders with a wide range of legal and technical experience.
• Proven ability to proactively identify opportunities to streamline legal processes and increase efficiency.
• Strong communication skills and ability to build collaborative relationships with cross-functional partners to deliver pragmatic solutions.
• Ability to triage and prioritize tasks and issues; flexible, adaptable, and a team player.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Compensation range for full-time employees: $153,200–$186,800, plus eligibility for variable pay, equity, and benefits.
• Benefits may include, but are not limited to:
  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits
  • Voluntary supplemental health coverage and life insurance
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Paid parental and pregnancy leave
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services providing legal advice, document creation, and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee 1:1 coaching and perks/discounts program
• Salary may vary depending on location, skills, and experience.

Location

Not specified.