Overview
This role works closely with the Client Services team, Account Management, Client Success, the Spectra team, and other internal teams such as Information Governance, Digital Forensics, and Review Management, as well as with clients and client vendors to achieve client objectives.
Responsibilities
- Contribute to the delivery of solutions that meet client needs.
- Manage the client relationship and lead a dedicated Senior PM team while ensuring solution delivery.
- Manage litigations and investigations and provide consultative guidance as needed.
- Execute client work in Spectra and Relativity to facilitate cases and investigations.
- Help design methods, processes, metrics, and quality steps for collection, legal hold, discovery, and document review.
- Assist with defining requirements, selecting technology and services, and working with customers to implement technical discovery solutions.
- Ensure clients are aware of and informed about the breadth of products and services.
- Assist with recruiting, interviewing, training, and mentoring client team members.
- Serve as a key go-to resource for clients’ in-house legal teams for day-to-day task execution across supported departments such as Legal, IT, Finance, etc.
Requirements
- Bachelor’s degree (Masters or JD a plus).
- 5+ years of successful experience in a law department, law firm and/or a legal consulting firm or eDiscovery provider.
- High energy, collaborative team-player, and self-starter.
- Experience providing substantive legal advice on electronic discovery issues, including all aspects of the Electronic Discovery Reference Model (EDRM), to the eDiscovery team, case teams, and clients.
- Experience developing defensible strategies for eDiscovery collections, processing, culling, searching, and productions.
- Experience interfacing with in-house and/or outside counsel regarding eDiscovery issues and disputes.
- Experience advising clients regarding records management and data governance issues related to or impacting the discovery of electronically stored information (ESI) in disputes proceedings.
- Experience working effectively with the eDiscovery team to provide the full range of eDiscovery services to disputes teams and clients and to serve as a thought leader on eDiscovery and data governance.
- Experience identifying opportunities for improvements, recommending viable solutions to clients, and implementing projects.
- Strong client empathy and ability to build relationships.
- Outstanding organizational skills and ability to multitask.
Work Environment and Physical Demands
- Duties are performed in a typical office environment while at a desk or computer table.
- Ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting.
- May require being on call periodically and working outside normal working hours (evenings and weekends).
Compensation & Benefits
- Eligible to participate in an annual bonus or incentive program.
- Quality comprehensive benefits package including medical, dental, vision, and a 401k with company match.
- Company-paid benefits include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.
- Generous Flexible PTO program and paid volunteer days.
- Optional voluntary insurance plans including accident, hospitalization, and critical illness plans, as well as pet insurance.
- Salary range for this position may be tailored to be lower or higher in different talent markets; factors may include specific skills and experience, geographic location, or other relevant factors.
Equal Opportunity
This organization is an Equal Opportunity Employer. Hiring, training, and promotion are provided regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.