Service Contracts Manager | Remote, USA

Overview

This Service Contracts Manager role qualifies incoming services contract requests, creates, edits, and maintains Statements of Work (SOWs) and related services contracts, and serves as a subject matter expert for the SOW process. The role independently drives delivery of services offerings for internal and external clients by supporting development of SOWs, Service Orders (SOs), Change Orders, and Task Orders. You will also perform quality assurance for outgoing services opportunities and mentor members of the Service Contracts Operations, Risk, & Execution (SCORE) team.

Responsibilities

• Own the relationship with third-party vendors; monitor and ensure quality product as it relates to pricing deliverables
• Develop, maintain, and edit SOWs using advanced proficiency with SOW processes and toolsets
• Assist with the development of SOWs, Service Orders (SOs), Change Orders, and Task Orders
• Advise stakeholders on services selling best practices
• Remove obstacles that impede the team’s progress
• Conduct research to uncover issues and report insights to leadership; identify specific requirements (market, financial, legal, and partner) to adjust or create solutions that meet business needs
• Apply contracting and procurement best practices
• Provide advanced expertise in SOW development and vendor professional services
• Perform SOW QA accurately and consistently to ensure conformance to quality standards and processes
• Train and mentor others on SOW development and maintenance, quality standards, and processes
• Participate in process improvement initiatives and partner with leadership to enhance operating rhythms
• Provide mentorship and peer review
• Assist with the design of documentation templates and processes
• Independently develop efficient policies and procedures that are scalable to a growing organization
• Ensure compliance with transaction regulations terms, including but not limited to price, acceptance, fee accruals, and payments
• Review Contract Vehicle quotes for accuracy prior to services purchase
• Coordinate with internal stakeholders to ensure required documentation and reference information are stored in the CRM and supporting Client Project Repository
• Compile contract information and direction for Legal to amend contracts as needed
• Build and maintain relationships with alliance partnerships
• Develop and retain industry knowledge used to identify expertise
• Manage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendors
• Serve as a liaison between internal and external contract stakeholders
• Perform other duties as assigned
• Comply with all policies and standards

Requirements

• Bachelor’s Degree in Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law required
• 7–10 years combined work experience
• 2–4 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management work
• 5 years professional work experience directly related
• 4–7 years professional writing experience required
• Prior experience in Client Relationship Management software (CRM) required
• Knowledge of Salesforce.com, Microsoft Office Suite, SharePoint, Adobe, and DocuSign
• Ability to work in a sales partnership setting
• Excellent written and verbal English

Preferred Qualifications

• Experience in technical or information technologies industry preferred

Compensation & Benefits

• Work/life balance
• Professional training resources
• Volunteer opportunities
• Ability and technology necessary to productively work remotely/from home (where applicable)
• Inclusive employment focus through Employee Resource Groups

Location

• Occasional travel; on-site meetings/events
• Occasional overtime

Equal Opportunity

Equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.