Specialist - Intake

Overview

An established creditors' rights law firm with a multi-state presence is seeking a Specialist - Intake to join their team. The firm provides comprehensive legal services to institutional clients including lenders, mortgage servicers, credit unions, banks, hedge funds, investors, and other financial services stakeholders. The role focuses on managing the intake process for delinquent or underperforming loan cases, ensuring accuracy and efficiency.

Responsibilities

• Review and validate client documentation for completeness and accuracy.
• Coordinate with internal departments to ensure smooth workflows during intake.
• Enter data accurately into case management systems.
• Respond promptly and professionally to client inquiries related to intake.
• Monitor intake queues across multiple client and internal systems to ensure timely processing in line with service level agreements.
• Maintain accuracy while handling large volumes of data and ensure compliance with procedures.
• Produce clear and professional written and verbal communications with clients and team members.
• Prioritize tasks and meet deadlines in a fast-paced environment.
• Adapt to new technologies, processes, and workload changes as needed.

Requirements

• Ability to work collaboratively in a team-oriented environment.
• Exceptional organizational skills with the ability to multitask and adapt to continual change.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage high volumes of data accurately.
• Proficiency with legal and case management software and Microsoft Office Suite.
• Solid understanding of intake processes within the default services or legal industry.
• Problem-solving skills and a proactive approach to process improvement.
• Physical ability to sit or stand for extended periods while performing tasks such as data entry and document review.
• Proficient use of hands and fingers for typing and managing documentation.
• Ability to read and review printed and digital documents, including small text.

Compensation & Benefits

• Four weeks of paid time off starting from day one, increasing with tenure.
• Paid parental and grandparent leave.
• Seven paid company holidays plus your birthday off annually.
• Comprehensive healthcare insurance options including health, dental, vision, short-term and long-term disability, accident, critical illness, voluntary life, and AD&D coverage.
• Company-covered term life insurance, AD&D insurance, and employee assistance program.
• 401(k) plan with company match.
• Extensive training and development opportunities.
• Flexible work schedules including in-office, hybrid, and remote options.

Location

The firm operates in multiple states including Florida, Georgia, Tennessee, Arkansas, Texas, Ohio, Indiana, Pennsylvania, Mississippi, Alabama, New Jersey, Kentucky, and Illinois. Specific work location and remote work options will be discussed during the hiring process.