US Team Lead, Legal Application Managed Services

Overview

The organization is seeking a Team Lead to join the Legal Technology team within Applications Management Services. This role focuses on leading a team to ensure successful client engagement and consistent client satisfaction. Responsibilities include overseeing production issue resolution and continual improvement work, while delivering an exceptional customer experience.

Responsibilities

• Provide clients with technical direction by applying industry experience and best practices.
• Partner with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service.
• Report to upper management on client issue status and progress.
• Track client agreement budgeting; manage resource allocation, change requests, and resource scheduling; support customers.
• Present the organization’s capabilities and initiatives to system stakeholders for both new and existing clients.
• Collaborate with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients.
• Lead people management responsibilities across the employment life cycle, including hiring to exiting; shape and support a positive environment; set team tactics to achieve goals; allocate and hire resources (including vacation and sick approvals); evaluate performance; oversee team operations.
• Develop and coach team members.
• Identify training needs for the entire team and coordinate potential options with HR.

Requirements

• 3+ years of experience with Legal Technology products, services, and/or experience in a law firm or legal services environment.
• 3+ years of experience in a customer-facing role.
• 2+ years of people-management experience.
• Proficiency in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and managing the project life cycle from inception to completion.
• Intermediate experience using collaboration and project tracking tools (JIRA, Confluence) and MS Project.
• Competence in problem solving, customer focus, communication, collaboration, organizational support, quality focus, and punctuality.

Preferred Qualifications

• Experience working with the Intapp product suite.
• Mentoring colleagues.
• Proficiency in XML, JQUERY/JSON, and REST APIs.
• Proficiency in SQL.
• Experience working with the MS Azure Platform, particularly with logic apps and functions.
• Experience working in Boomi.

Compensation & Benefits

• Not specified.

Location

• 100% remote position.
• Can be from anywhere within the US, with the West coast preferred.

Equal Opportunity Statement

• The organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.