Arbitration & Mediation Case Filing Supervisor

Overview

A national organization specializing in arbitration and mediation is seeking a Case Filing Supervisor to lead a team responsible for the accurate and efficient entry of case filings into a proprietary case management system. This role involves managing Case Filing Specialists, ensuring compliance with filing standards and case processing procedures, and handling a caseload of deficient or incomplete filings. The position requires strong leadership, communication, and data-driven process improvement skills to support high-quality case administration and excellent service.

This is a remote position; candidates must reside within 125 miles of an assigned U.S. office location. Compensation varies based on geographic location.

Responsibilities

• Supervise and mentor a team of Case Filing Specialists
• Ensure compliance with case filing standards and processing procedures
• Manage a caseload of deficient or incomplete filings
• Utilize data and analytics to identify process improvements
• Communicate effectively with internal teams and external stakeholders
• Support high-quality case administration and service delivery

Qualifications

• Bachelor’s degree in business or related field with 2–4 years of relevant experience including some supervisory experience; or
• Associate’s degree with 4–6 years of relevant experience including 2+ years in a supervisory role; or
• Equivalent combination of education and experience demonstrating required skills and competencies
• Excellent verbal and written communication skills, able to tailor messaging to diverse audiences and convey complex information clearly
• Proven ability to supervise, mentor, and develop team members, including goal setting, feedback, and performance management
• Strong analytical and critical thinking skills to solve practical problems and develop effective solutions in a dynamic environment
• Intermediate to advanced proficiency with case management systems, Microsoft Office (especially Excel for reporting), and HRIS/HRMS software
• Knowledge of best practices in case filing and data entry processes, with ability to identify inefficiencies and implement improvements

Compensation & Benefits

• Salary ranges based on location:
  • San Antonio, TX; Miami, FL: $79,000 – $84,000
  • Fresno, CA; Dallas, TX; Atlanta, GA; Buffalo, NY: $84,000 – $89,000
  • Houston, TX; Minneapolis, MN; Johnston, RI; Voorhees, NJ: $85,000 – $90,000
  • Chicago, IL; Philadelphia, PA; Voorhees, NJ: $89,000 – $95,000
  • Los Angeles, CA; Boston, MA: $93,000 – $98,000
  • San Francisco, CA; New York City, NY: $99,000 – $105,000
• Eligibility for an annual performance-based incentive
• Medical, dental, orthodontia, and vision coverage
• Student loan repayment program
• 403(b) retirement plan with substantial company match
• Discounted pet insurance
• Generous paid time off

Location

Remote within the United States, with residence required within 125 miles of an assigned office location.