Associate Contracts Manager

Overview

This role is part of the Contracts team and provides practical contracting support for both new business and existing customer relationships, with a focus on renewals. The position involves negotiating and drafting renewal amendments and related changes, managing incoming contracting requests, maintaining standard templates, and ensuring contract records remain accurate and up to date.

The Contracts team works closely with Legal and Privacy, and serves as a primary point of contact for CSG, Sales, Finance, and other internal stakeholders. The role manages a high volume of renewal activity, typically with short turnaround times.

Responsibilities

• Manage the Contracts queue by reviewing, prioritizing, assigning, and progressing requests in a timely manner to keep deals and renewals moving.
• Review, draft, negotiate, and manage customer contracts and related documentation, including MSAs, order forms, amendments, renewals, and other commercial agreements.
• Support US Contracts Counsel on new business opportunities and bespoke contractual arrangements; escalate complex or higher-risk matters as appropriate.
• Serve as a primary point of contact for contracting requests and questions from Sales, Account Managers, Customer Success, Finance, and other internal stakeholders.
• Draft, update, and maintain approved contract templates, documentation, and contracting policies to support new business, renewals, amendments, and migration of legacy customers to current standards.
• Maintain current template versions and ensure the correct approved template and contracting position is used.
• Coordinate with Legal, Privacy, Finance, Sales, Customer Success, and other stakeholders to obtain required input and approvals through contract completion.
• Maintain accurate contract records, approvals, signatures, and related documentation across Salesforce, Conga, SharePoint, SimpleDocs, and other contract management systems.
• Track new business and renewal contracting activity and provide regular status updates to the Contracts team and relevant stakeholders.
• Identify opportunities to improve contracting processes, templates, guidance, and ways of working for efficient and consistent contract management.
• Perform other contract management activities as needed.

Requirements

• Relevant experience in contract management, legal operations, sales operations, customer renewals, new business, or a similar business support role.
• Experience drafting, negotiating, and managing contracts, amendments, templates, or other business documents in a high-volume environment, supporting frequent contract requests from demanding Sales stakeholders with short turnaround times.
• Experience in a software or SaaS environment is helpful but not essential.
• Strong organizational skills, including the ability to prioritize competing requests and manage deadlines effectively.
• Excellent attention to detail and a consistent approach to document control, version management, and record keeping.
• Strong written and verbal communication skills and confidence working with internal stakeholders.
• Proficiency with Microsoft Word and Excel; comfortable learning systems such as Salesforce, SharePoint, Conga, and SimpleDocs.
• Ability to identify when a request falls outside an approved template or process and redirect or escalate as appropriate.
• Interest in developing broader commercial contracting knowledge over time.

Preferred Qualifications

• A calm, practical approach to competing priorities in a fast-paced environment.
• Reliability and comfort working closely with a busy Contracts team.

Compensation & Benefits

In addition to a base salary and commission plan, benefits include:

• 23 vacation days, 10 sick days, 1 annual volunteer day, and 1 day off for your birthday
• Medical, dental, and vision coverage at 96% of the payroll cost for employee-only coverage; 80% for employee-plus-dependent levels
• Life and AD&D coverage of 1x your annual salary at no cost to you
• 5% match on your 401(k) with no vesting schedule after your first 90 days
• 1 fully paid volunteering day per year
• Employee matching charity donation scheme
• Option to lease an Electric Vehicle through a salary sacrifice scheme

Location

Hybrid work is available.