Associate Contracts Manager

Overview

This role is part of the Contracts team and provides practical contracting support for both new business and existing customer relationships. It serves as a primary point of contact for renewals, with a focus on negotiating, drafting, and managing renewals and related amendments. The position also maintains contract templates and ensures contract records are accurate and up to date.

The Contracts Manager will manage a broad portfolio of commercial agreements, supporting deals from initial review through negotiation and execution. Collaboration with Legal and Privacy teams is expected, along with regular coordination with Sales, Finance, Customer Success, and other internal stakeholders. The role involves handling a high volume of renewal activity, often with short turnaround times.

Responsibilities

• Manage the Contracts queue by reviewing, prioritizing, assigning, and progressing requests in a timely manner to keep new business deals and renewals moving.
• Review, draft, negotiate, and manage customer contracts and related documentation, including MSAs, order forms, amendments, renewals, and other commercial agreements.
• Support US Contracts Counsel on new business opportunities and bespoke contractual arrangements; escalate complex or higher-risk matters as appropriate.
• Act as a primary point of contact for contracting requests and questions from Sales, Account Managers, Customer Success, Finance, and other internal stakeholders.
• Draft, update, and maintain approved contract templates, documentation, and contracting policies to support new business, renewals, amendments, and migration of legacy customers to current standards.
• Ensure correct usage of approved contract templates and positions by maintaining current template versions.
• Coordinate with Legal, Privacy, Finance, Sales, Customer Success, and other stakeholders to obtain input and approvals needed to complete contracts.
• Maintain accurate contract records, approvals, signatures, and related documentation across Salesforce, Conga, SharePoint, SimpleDocs, and other contract management systems.
• Track new business and renewal contracting activity and provide regular status updates to the Contracts team and relevant stakeholders.
• Identify opportunities to improve contracting processes, templates, guidance, and ways of working.
• Perform other contract management activities as needed.

Requirements

• Relevant experience in contract management, legal operations, sales operations, customer renewals, new business, or a similar business support role.
• Experience drafting, negotiating, and managing contracts, amendments, templates, or other business documents in a high-volume environment, supporting frequent contract requests from demanding Sales stakeholders within short turnaround times.
• Strong organizational skills, including prioritizing competing requests and managing deadlines effectively.
• Excellent attention to detail and a consistent approach to document control, version management, and record keeping.
• Clear written and verbal communication skills, with confidence working with internal stakeholders.
• Proficiency with Microsoft Word and Excel.
• Comfortable learning and using systems such as Salesforce, SharePoint, Conga, and SimpleDocs.
• Ability to identify when a request falls outside an approved template or process and redirect or escalate as appropriate.
• Interest in developing broader commercial contracting knowledge over time.

Preferred Qualifications

• Experience in a software or SaaS environment (helpful but not essential).

Compensation & Benefits

• 23 vacation days
• 10 sick days
• 1 annual volunteer day
• 1 day off for your birthday
• Medical, dental, and vision coverage at 96% of the payroll cost at the employee-only coverage level; 80% for employee plus dependent levels
• Life and AD&D coverage: 1x your annual salary at no cost to you
• 5% match on your 401(k)
• No vesting schedule after your first 90 days

Location

Not specified in the provided description.

Additional Information

This job description is intended as a guide to the principal responsibilities of the role and is not an exhaustive list of duties. Responsibilities may be revised from time to time to reflect business needs, and the role holder may be required to undertake other reasonable duties consistent with the nature and level of the role.