Bankruptcy & Legal Account Specialist I

Overview

• Location: Remote (based out of NY)
• Compensation: $25.10/hour to $31.38/hour (actual rate depends on experience)
• Status: Full-Time, Non-Exempt

This role manages accounts involved in bankruptcy or legal recovery actions. Responsibilities include bankruptcy filings, legal collections support, account documentation, and coordination with attorneys, trustees, court personnel, and third-party agencies.

Responsibilities

Manage Bankruptcy Accounts

• Monitor and manage accounts in bankruptcy status.
• Handle bankruptcy-related filings, including proofs of claim and reaffirmation agreements.
• Track bankruptcy payment plans and account activity.
• Communicate with bankruptcy trustees, attorneys, and court personnel.

Coordinate Legal Recovery Actions

• Manage accounts requiring legal action for debt recovery.
• Work with attorneys to initiate and monitor legal proceedings.
• Place appropriate accounts with third-party collection agencies or attorneys.

Analyze and Report Account Performance

• Prepare detailed reports on bankruptcy and legal account performance.
• Monitor relevant account metrics and recovery activity.
• Analyze data to identify trends and opportunities to improve recovery rates.
• Use reporting tools and software to keep account information accurate and current.

Support Members and Internal Teams

• Communicate with members regarding the status of bankruptcy and legal accounts.
• Provide guidance to internal employees navigating bankruptcy-related processes.
• Maintain an appropriate and professional level of firmness while approaching member conversations with empathy and understanding.

Maintain Compliance and Industry Knowledge

• Stay current on regulations and best practices related to bankruptcy and legal collections.
• Follow applicable federal and state requirements governing bankruptcy and legal recovery activities.
• Complete additional responsibilities that support organizational mission, vision, and values.

Requirements

• Ability to manage bankruptcy and legal recovery processes with accuracy and attention to detail.
• Ability to coordinate with attorneys, trustees, court personnel, and third-party agencies.
• Ability to prepare detailed reports and analyze account/recovery performance data.
• Ability to handle member communications professionally, with empathy and appropriate firmness.

Compensation & Benefits

• Competitive rates on Medical, Dental, and Vision plans
• Generous contribution to a Health Savings Account (if enrolled in a High Deductible Health plan)
• Paid holidays
• Paid time off (Vacation, Personal or Sick and Birthday)
• Employee appreciation events
• 401(k) matching after 1 year of employment
• Employee Assistance Program
• Tuition reimbursement for full-time employees after 1 year of employment
• Life Insurance & Accidental Death & Dismemberment Insurance (free to all full-time employees)
• Enhanced Short Term Disability (at no cost to you)