Bankruptcy Supervisor

Overview

A multi-state law firm specializing in legal services for financial institutions is seeking a Remote Bankruptcy Supervisor to lead the Payment Ledger Team. This role requires strong leadership, excellent communication skills, and the ability to manage multiple priorities efficiently.

Responsibilities

• Supervise daily operations of the Payment History Ledger Team, including workload distribution, productivity, and quality assurance.
• Oversee preparation, review, and maintenance of payment history ledgers for bankruptcy cases, ensuring accuracy and compliance with client, investor, and court requirements.
• Monitor team performance and provide coaching, training, and feedback to support employee development and accountability.
• Review payment history ledgers to resolve discrepancies related to payment applications, escrow transactions, fees, suspense balances, and other loan servicing activities.
• Collaborate with attorneys, paralegals, bankruptcy case managers, clients, and servicing personnel to resolve complex payment history issues and meet litigation deadlines.
• Ensure all payment history requests and deliverables meet established service level agreements and court deadlines.
• Develop and maintain quality control procedures to improve accuracy, consistency, and operational efficiency.
• Identify workflow challenges and recommend process improvements to enhance team performance and client service.
• Assist with hiring, onboarding, training, scheduling, and performance evaluations of team members.
• Prepare and maintain operational reports, productivity metrics, and quality assurance results for management.
• Maintain thorough knowledge of bankruptcy procedures, mortgage servicing practices, investor guidelines, and relevant federal and state regulations.
• Perform other duties and special projects as assigned.

Requirements

• Previous supervisory or team leadership experience, preferably in bankruptcy, mortgage servicing, default servicing, or a law firm environment.
• Strong knowledge of mortgage loan payment histories, payment applications, escrow accounting, and bankruptcy servicing practices.
• Excellent analytical, organizational, and problem-solving skills with strong attention to detail.
• Ability to interpret loan servicing data and identify payment discrepancies.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, especially Excel; experience with mortgage servicing systems preferred.
• Ability to manage multiple priorities in a deadline-driven environment while maintaining accuracy and professionalism.

Compensation & Benefits

• Remote work from home.
• Company-paid life and disability insurance plans.
• Medical, dental, and vision plans with prescription coverage.
• 401(k) retirement savings plan.
• Flexible scheduling, depending on position.
• Generous paid time off for full-time employees.
• Full equipment station provided at no cost for remote employees, including dual monitors.
• Employee assistance program offering free 24/7 counseling and consulting services.
• Wellness programs and employee discounts.
• Learning and development training opportunities for personal and professional growth.

Location

Remote work from home.