Bankruptcy Supervisor

Overview

This remote position is for a Bankruptcy Supervisor to lead the Payment Ledger Team within a multi-state law firm specializing in legal services for financial institutions such as banks, credit unions, mortgage servicing companies, institutional investors, and commercial clients. The role requires strong leadership, communication, and organizational skills to manage team operations and ensure compliance with legal and client standards.

Responsibilities

• Supervise daily operations of the Payment History Ledger Team, including workload distribution, productivity monitoring, and quality assurance.
• Oversee preparation, review, and maintenance of payment history ledgers for bankruptcy cases, ensuring accuracy and compliance with client, investor, and court requirements.
• Monitor team performance and provide coaching, training, and feedback to support employee development and accountability.
• Review payment history ledgers to resolve discrepancies related to payment applications, escrow transactions, fees, suspense balances, and other loan servicing activities.
• Collaborate with attorneys, paralegals, bankruptcy case managers, clients, and servicing personnel to address complex payment history issues and meet litigation deadlines.
• Ensure all payment history requests and deliverables meet established service level agreements and court deadlines.
• Develop and maintain quality control procedures to improve accuracy, consistency, and operational efficiency.
• Identify workflow challenges and recommend process improvements to enhance team performance and client service.
• Assist with hiring, onboarding, training, scheduling, and performance evaluations of team members.
• Prepare and maintain operational reports, productivity metrics, and quality assurance results for management.
• Maintain thorough knowledge of bankruptcy procedures, mortgage servicing practices, investor guidelines, and applicable federal and state regulations affecting payment history documentation.
• Perform other duties and special projects as assigned.

Requirements

• Previous supervisory or team leadership experience, preferably in bankruptcy, mortgage servicing, default servicing, or a law firm environment.
• Strong knowledge of mortgage loan payment histories, payment applications, escrow accounting, and bankruptcy servicing practices.
• Excellent analytical, organizational, and problem-solving skills with strong attention to detail.
• Ability to interpret loan servicing data and identify payment discrepancies.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, especially Excel; experience with mortgage servicing systems is preferred.
• Ability to manage multiple priorities in a deadline-driven environment while maintaining accuracy and professionalism.

Compensation & Benefits

• Company-paid life and disability insurance plans.
• Medical, dental, and vision plans including prescription coverage.
• 401(k) retirement savings plan.
• Flexible scheduling options depending on position.
• Generous paid time off for full-time employees.
• Full remote work equipment provided at no cost, including dual monitors.
• Employee assistance program offering free 24/7 counseling and consulting services.
• Wellness programs and employee discounts.
• Learning and development training opportunities for personal and professional growth.

Location

• Remote work from home.

Equal Employment Opportunity

The employer is committed to equal employment opportunity and prohibits discrimination or harassment based on race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic protected by law. The work environment promotes respect and dignity for all employees.