Bankruptcy Supervisor

Overview

This remote position is for a Bankruptcy Supervisor to lead the Payment Ledger Team within a multi-state law firm specializing in legal services for financial institutions, including banks, credit unions, mortgage servicing companies, and other commercial clients. The role requires strong leadership, communication, and organizational skills to manage team operations and ensure accuracy and compliance in bankruptcy payment history documentation.

Responsibilities

• Supervise daily operations of the Payment History Ledger Team, including workload distribution, productivity, and quality assurance.
• Oversee preparation, review, and maintenance of payment history ledgers for bankruptcy cases, ensuring accuracy and compliance with client, investor, and court requirements.
• Monitor team performance and provide coaching, training, and feedback to support employee development and accountability.
• Review payment history ledgers to resolve discrepancies related to payment applications, escrow transactions, fees, suspense balances, and other loan servicing activities.
• Collaborate with attorneys, paralegals, bankruptcy case managers, clients, and servicing personnel to resolve complex payment history issues and meet litigation deadlines.
• Ensure all payment history requests and deliverables meet established service level agreements and court deadlines.
• Develop and maintain quality control procedures to improve accuracy, consistency, and operational efficiency.
• Identify workflow challenges and recommend process improvements to enhance team performance and client service.
• Assist with hiring, onboarding, training, scheduling, and performance evaluations of team members.
• Prepare and maintain operational reports, productivity metrics, and quality assurance results for management.
• Maintain thorough knowledge of bankruptcy procedures, mortgage servicing practices, investor guidelines, and relevant federal and state regulations.
• Perform other duties and special projects as assigned.

Requirements

• Previous supervisory or team leadership experience, preferably in bankruptcy, mortgage servicing, default servicing, or a law firm environment.
• Strong knowledge of mortgage loan payment histories, payment applications, escrow accounting, and bankruptcy servicing practices.
• Excellent analytical, organizational, and problem-solving skills with strong attention to detail.
• Ability to interpret loan servicing data and identify payment discrepancies.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, especially Excel; experience with mortgage servicing systems preferred.
• Ability to manage multiple priorities in a deadline-driven environment while maintaining accuracy and professionalism.

Compensation & Benefits

• Remote work from home.
• Company-paid life and disability insurance plans.
• Medical, dental, and vision plans including prescription coverage.
• 401(k) retirement savings plan.
• Flexible scheduling options depending on position.
• Generous paid time off for full-time employees.
• Full remote work equipment provided at no cost, including dual monitors.
• Employee assistance program offering free 24/7 counseling and consulting services.
• Wellness programs and employee discounts.
• Learning and development training opportunities for personal and professional growth.

Location

• Remote work from home.