Bilingual Client Intake Specialist (Mandarin & English)

Overview

Bilingual Client Intake Specialist (Mandarin & English)

This role is an independent contractor position with a full-time, virtual working arrangement. Support is based in Asia (China, Malaysia and Taiwan).

The position serves as a primary point of contact for prospective clients while providing administrative support to the legal team.

Responsibilities

• Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support.
• Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process.
• Build rapport with clients, follow up on inquiries, and support lead conversion into retained clients, meeting monthly sales and consultation targets.
• Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team.
• Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress.
• Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships.
• Collaborate with attorneys and team members to support smooth communication, efficient workflows, and high client satisfaction.

Requirements

• Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required).
• Fluent in Mandarin and English, both written and verbal (required).
• Reliable internet connection and a dedicated home office setup.
• Familiarity with CRM software, virtual communication tools, and scheduling applications.
• Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools.
• Strong interpersonal skills, attention to detail, and ability to multitask.
• Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.

Preferred Qualifications

• Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred).
• Bachelor’s degree in communications, business administration, or related field.

Working Hours

• Standard working hours are 8:00 AM to 5:00 PM Pacific Time (PST).
• Alternative shift arrangements may be considered to accommodate the time difference.

Compensation & Benefits

• Holiday pay for all U.S. federal holidays observed by the firm.
• Performance-based bonuses to reward contributions.
• Periodic remuneration reviews to ensure fair and competitive compensation.

Location

• Remote | China, Malaysia and Taiwan

Application Process

• The application process may include a short video assessment simulating a role-specific scenario in addition to the standard application form.
• Phone inquiries to offices regarding this position are strictly prohibited. Any phone inquiries about application status will result in automatic disqualification from the hiring process.