Bilingual Client Intake Specialist (Mandarin & English)

Overview

This role is a full-time, independent contractor position for a Bilingual Client Intake Specialist (Mandarin & English), providing client-facing intake and administrative support for a U.S. immigration law practice.

Responsibilities

• Serve as the primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual communication.
• Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process.
• Build rapport with clients, follow up on inquiries, and support lead conversion into retained clients while meeting monthly sales and consultation targets.
• Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team.
• Maintain accurate and up-to-date client records in CRM systems, including tracking interactions, follow-ups, and intake progress.
• Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships.
• Collaborate with attorneys and team members to ensure smooth communication, efficient workflows, and high client satisfaction.

Requirements

• Minimum 2 years of experience in client relations, customer service, administrative support, or a related role (required).
• Fluent in Mandarin and English, both written and verbal (required).
• Familiarity with CRM software, virtual communication tools, and scheduling applications.
• Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools.
• Strong interpersonal skills, attention to detail, and ability to multitask.
• Reliable internet connection and a dedicated home office setup.
• Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.

Preferred Qualifications

• Bachelor’s degree in communications, business administration, or related field.
• Prior experience with a U.S.-based law firm, preferably specializing in immigration law.

Working Hours

• Standard hours: 8:00 AM to 5:00 PM Pacific Time (PST).
• Alternative shift arrangements may be considered to accommodate the time difference.

Compensation & Benefits

• Holiday pay for all U.S. federal holidays observed by the firm.
• Performance-based bonuses.
• Periodic remuneration reviews to ensure fair and competitive compensation.

Location

• Remote (Virtual) based in China, Malaysia and Taiwan.

Application Process

• The process may include a short video assessment simulating a role-specific scenario in addition to the standard application form.

Important Notice

Phone calls to offices regarding this position are strictly prohibited. Any phone inquiries about application status will result in automatic disqualification from the hiring process.