Bilingual Immigration Intake Coordinator (English-Spanish) - Remote

Overview

The organization is seeking an enthusiastic Intake Coordinator to join its team. This role focuses on leading and coordinating day-to-day intake operations, ensuring deadlines are met, information quality is consistent, and the intake process continuously improves.

Responsibilities

• Coordinate the Intake team to ensure every qualified lead is fully collected and logged within 24 hours.
• Oversee deadline compliance and quality standards by reviewing the team’s work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes that equip the consultant with useful data to close the sale, including:
  • Immigration status
  • Documentation
  • Qualifying factors
  • Hardships
  • Relevant history
• Identify and propose process improvements, including training the team and raising overall work standards.
• Collaborate closely with the Client Intake team to provide direction and guidance and ensure consistency across the full journey from qualified lead to active client.

Requirements

• Prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected.
• Proven experience collecting client information completely and accurately ahead of each consultation.
• Strong attention to detail and sound judgment to review work, catch errors or gaps, and identify areas for process improvement.
• Excellent communication skills to provide feedback and direction to the team and to ensure clear, actionable pre-consultation notes.
• Ability to work under pressure while managing multiple cases and people at once, maintaining a professional and resilient attitude.
• Availability: Flexible schedule and willingness to work various shifts as needed.

Preferred Qualifications

• (No additional preferences listed.)

Compensation & Benefits

• Base hourly pay between $14–$18 USD/hour.
• Ongoing professional development.
• Paid Time Off after twelve months.

Location

New Jersey-based. The organization represents clients nationwide.