Bilingual Immigration Operations Manager (English-Spanish)

Overview

The organization is seeking an enthusiastic and talented Operations Manager to join its team.

This role focuses on keeping a high-volume, process-driven legal workflow moving smoothly—spotting bottlenecks early, maintaining throughput, and improving both quality and productivity.

Responsibilities

• Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process.
• Identify and resolve bottlenecks, taking swift action to keep workflow stable and backlog-free.
• Drive team growth by raising both the quality of work delivered and overall productivity.
• Set and track operational metrics and KPIs, adjusting processes based on results.
• Collaborate closely with departments including Onboarding, Review, Verification, Paralegals, Attorneys, and other operational teams to ensure consistency and efficiency across the operation.
• Propose and implement process improvements to strengthen operations over the medium and long term.

Requirements

• At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.).
• Proven experience managing production lines or workflows, including the ability to identify and remove bottlenecks before they impact clients.
• Ability to prevent and reduce backlog by prioritizing effectively and anticipating operational risks.
• Development-oriented leadership, with the ability to improve both the quality of work and the productivity of people you manage.
• Analytical, process-driven thinking, including the ability to measure KPIs, identify areas for improvement, and implement sustainable solutions.
• Excellent communication skills to provide clear direction and coordinate across the firm.
• Bilingual (English–Spanish).
• Experience in the immigration or legal field is a big plus (though not required).

Compensation & Benefits

• Base hourly pay: $16–$22 USD/hour.
• Ongoing professional development.
• Paid Time Off after twelve months.

Location

• New Jersey-based immigration law firm representing clients nationwide.