Bilingual Immigration Operations Manager (English-Spanish)

Overview

This role supports a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. The organization represents clients nationwide and is committed to excellence in customer service and outcomes.

Responsibilities

• Oversee the operation of the entire legal production line to ensure cases move smoothly through every stage of the process.
• Identify and resolve bottlenecks, taking swift action to keep workflow stable and backlog-free.
• Drive team growth by raising both the quality of work delivered and overall productivity.
• Set and track operational metrics and KPIs, adjusting processes based on results.
• Collaborate closely with departments including Onboarding, Review, Verification, Paralegals, Attorneys, and others to ensure consistency and efficiency across the operation.
• Propose and implement process improvements that strengthen the operation over the medium and long term.

Requirements

• At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.).
• Proven experience managing production lines or workflows, with the ability to identify and remove bottlenecks before they impact clients.
• Ability to prevent and reduce backlog by prioritizing effectively and anticipating operational risks.
• Development-oriented leadership, with the ability to raise both the quality of work and the productivity of the people you manage.
• Analytical, process-driven thinking, including the ability to measure KPIs, identify areas for improvement, and implement sustainable solutions.
• Excellent communication skills to provide clear direction and coordinate with other areas of the firm.

Preferred Qualifications

• Experience in the immigration or legal field (a plus, though not required).
• Bilingual (English–Spanish).

Compensation & Benefits

• Base hourly pay: $16–$22 USD/hour.
• Paid Time Off after twelve months.
• Ongoing professional development.

Location

New Jersey-based; the firm represents clients nationwide.