Bilingual Immigration Operations Manager (English-Spanish)

Overview

The organization is seeking an enthusiastic Operations Manager to help ensure legal case workflows stay smooth, efficient, and free of bottlenecks.

This role focuses on leading teams, improving process performance, and balancing quality and productivity without sacrificing either.

Responsibilities

• Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process.
• Identify and resolve bottlenecks; take swift action to keep workflow stable and backlog-free.
• Drive team growth by improving both the quality of work delivered and overall productivity.
• Set and track operational metrics and KPIs, adjusting processes based on results.
• Collaborate closely with multiple departments (Onboarding, Review, Verification, Paralegals, Attorneys, etc.) to ensure consistency and efficiency across the operation.
• Propose and implement process improvements that strengthen operations over the medium and long term.

Requirements

• At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.).
• Experience in the immigration or legal field is a plus, though not required.
• Bilingual (English-Spanish).
• Proven experience managing production lines or workflows, with the ability to identify and remove bottlenecks before they impact the client.
• Ability to prevent and reduce backlog by prioritizing effectively and anticipating operational risks.
• Development-oriented leadership skills to raise both work quality and team productivity.
• Analytical, process-driven approach; ability to measure KPIs, identify areas for improvement, and implement sustainable solutions.
• Excellent communication skills to provide clear direction to the team and coordinate with other areas of the firm.

Compensation & Benefits

• Base hourly pay between $16–$22 USD/hour.
• Ongoing professional development.
• Paid Time Off after twelve months.

Location

New Jersey (New Jersey-based immigration law firm).