Bilingual Personal Injury Demands Manager

Overview

An established and rapidly growing plaintiff personal injury law firm is seeking an experienced Personal Injury Demands Manager to lead their Demand Department remotely. This bilingual (English/Spanish) leadership role involves managing a high-performing team, improving operational performance, and delivering excellent client outcomes.

Responsibilities

• Lead, coach, and develop the Demand Department team
• Monitor department productivity and quality metrics
• Conduct performance reviews and coaching sessions
• Improve workflows and operational efficiency
• Review key performance indicators (KPIs) and reporting
• Collaborate with firm leadership on department initiatives
• Ensure timely preparation of demands and case progression
• Resolve escalated client or operational issues
• Support hiring, onboarding, and employee development
• Foster a culture of accountability and excellence

Requirements

• Minimum 3 years managing legal teams
• Experience in plaintiff personal injury law
• Proven leadership of performance-driven teams
• Fluency in English and Spanish (both written and verbal)
• Proficiency with case management software such as Litify, Filevine, or similar
• Strong coaching, leadership, and organizational skills
• Ability to analyze data, identify trends, and implement process improvements
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Reliable attendance, professionalism, and accountability
• Proficiency with Microsoft Office and reporting tools

Preferred Qualifications

• Experience managing Demand, Pre-Litigation, Case Management, or Personal Injury operations teams
• Experience implementing workflow improvements, automation, and operational efficiencies
• Experience supporting departmental growth, workforce planning, and leadership development initiatives

Compensation & Benefits

• Competitive compensation package
• Paid Time Off: Accrual of 4.62 hours per pay period (approximately 3 weeks per year) for employees working 30+ hours per week
• Health Benefits: Eligibility starting the 1st day of the month following hire for employees working 30+ hours per week; employer covers 40-65% of premium depending on plan selected; includes medical with national coverage and free mental health services, dental with unlimited coverage, and vision plans (employee-paid)
• Disability Benefits: Short-term and Long-term Disability fully paid by employer for employees working 30+ hours per week
• Life Insurance: Employer-paid life insurance equal to 1x earnings plus accidental death and dismemberment coverage for employees working 30+ hours per week
• Supplemental Insurance Options: Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, and Whole Life insurance
• Retirement: 401(k) plan eligibility for employees working 30+ hours per week; after one year of service, employer matches 100% of first 3% of employee contributions and 50% of next 2%, with immediate vesting

Location

Remote position

Note: This employer does not accept unsolicited assistance from search firms for this position.