Billing/Collections Supervisor (Legal Services)

Overview

This organization provides marketing, packaging, print, and business services to a variety of well-regarded brands. Utilizing proprietary technology, advanced data analytics, and sector expertise, it supports strategic decision-making and execution. The solutions offered aim to reduce complexity, foster connections across the customer journey, and minimize environmental impact.

Responsibilities

• Supervise financial support services employees to maintain quality service and meet established metrics
• Manage staffing and workflow volumes using workflow management systems
• Oversee employee lifecycle including interviewing, onboarding, training, development, and off-boarding
• Identify training needs to ensure consistent skill levels
• Ensure adherence to workflow processes with required reviews and approvals
• Serve as primary contact for team questions and daily concerns
• Respond promptly to customer inquiries and communicate potential issues and solutions
• Maintain communication with law firms regarding aged balances and escalate problem accounts
• Understand client billing terms, discount arrangements, and preferences
• Execute administrative reports and activities on time and according to standards
• Support profit and loss activities and manage impact of overtime and time-off
• Enforce compliance with company and client policies and service level agreements, applying corrective actions as needed
• Collaborate on development plans and assignments for team members
• Set goals and provide ongoing performance feedback
• Support preparation of materials for client service reviews and business reviews
• Foster cross-training and teamwork to optimize service delivery
• Monitor and collect outstanding invoices ensuring timely payment
• Generate and revise monthly client reminder statements
• Provide accounts receivable reports and key performance indicators
• Report daily activities to senior management to prevent collection issues
• Create estimates of projected collections and provide regular updates
• Prepare documents for accounts receivable write-offs per approval policies
• Assist in transitioning matters from departing attorneys and close inactive matters
• Research and monitor unapplied payments
• Monitor compliance with payment arrangements

Requirements

• Associate or bachelor's degree in Business, Finance, or related field; or equivalent experience
• Minimum 2 years supervising billing or collections, preferably in professional services
• At least 3 years of billing or collections experience in a law firm or similar organization
• Strong customer service, verbal, written, leadership, and interpersonal skills
• Proficiency with ARCS, 3E, Elite, Aderant, or similar collection software
• Advanced skills in MS Excel, MS Word, and PowerPoint
• Familiarity with legal terminology and document formats
• Ability to multitask and meet deadlines
• Excellent organizational and time-management skills

Compensation & Benefits

• Compensation package and pay range will be determined based on the candidate's experience, skills, and other relevant factors.

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.