Case Administrator (Legal Services/Administrative Support)
Overview
This role involves providing administrative support for arbitration and mediation cases in accordance with established rules, procedures, and applicable law. The position is remote, requiring residence within a 125-mile radius of the assigned office location. The starting annual salary range varies by location, with quarterly incentive opportunities:
- San Antonio, TX | Charlotte, NC | Miami, FL: $49,500 - $52,000
- Atlanta, GA | Buffalo, NY | Dallas, TX: $52,000 - $55,500
- Johnston, RI | Houston, TX | Minneapolis, MN: $53,000 - $56,500
- New York, NY: $62,000 - $65,500
- Chicago, IL | Voorhees, NJ: $55,000 - $59,000
- Boston, MA | Washington D.C. | Piscataway, NJ: $58,000 - $61,500
Eligible employees participate in a comprehensive benefits program including medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with company match, discounted pet insurance, and paid time off.
Responsibilities
- Administer arbitration and mediation cases, communicating regularly with parties, representatives, arbitrators, and mediators via telephone, email, video conferencing, and letters.
- Perform scheduling and other administrative tasks related to case management.
- Understand and apply rules and procedures for arbitration and mediation cases, including fee and billing policies.
- Maintain and update case files, records, and documents in the online case management system.
- Ensure confidentiality of case information and adhere to information security and data privacy policies.
- Coordinate, initiate, and administer conference calls and video conferences.
- Apply correct case fee schedules; calculate and allocate billings and cancellations accurately; explain fee calculations and billing processes to customers.
- Prepare and send electronic and written communications to parties, attorneys, arbitrators, and mediators.
- Identify case management issues proactively and inform management; take appropriate action to resolve issues.
- Respond to inquiries from clients, representatives, and panelists in a timely and courteous manner.
- Assist management in educating clients and representatives on alternative dispute resolution processes.
- Provide feedback to management regarding interactions with arbitrators and mediators.
- Demonstrate regular, reliable, and predictable attendance.
- Attend on-site and in-person meetings and training sessions as required.
Education and Experience
- Associate's degree in business or related discipline, plus three years of relevant work experience (e.g., customer service, case administration, legal environment), or an equivalent combination of education and experience.
Knowledge, Skills, and Abilities
- Proficiency in reading and interpreting legal files, business correspondence, and procedure manuals.
- Strong written communication skills for reports and correspondence.
- Effective verbal communication skills with diverse stakeholders including customers, attorneys, arbitrators, mediators, and colleagues.
- Intermediate proficiency with Microsoft Outlook, Word, and web-based case management systems.
- Intermediate proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis tools.
- Experience in data management, organizing and maintaining large datasets accurately and efficiently.
- Ability to maintain composure and professionalism in challenging situations or when dealing with difficult individuals.
Equal Opportunity Statement
This employer is an equal opportunity employer and considers all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.