Case Administrator (Legal Services/Administrative Support)

Posted Aug 4, 2026

Remote · Texas · North Carolina · Florida · Georgia · New York · Rhode Island · Minnesota · Illinois · New Jersey · Massachusetts · District of Columbia Full Time

$49.5K – $65.5K/yr

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Overview

This role involves providing administrative support for arbitration and mediation cases in accordance with established rules, procedures, and applicable law. The position is remote, requiring residence within a 125-mile radius of the assigned office location. The starting annual salary range varies by location and includes quarterly incentive opportunities:

San Antonio, TX | Charlotte, NC | Miami, FL: $49,500 - $52,000
Atlanta, GA | Buffalo, NY | Dallas, TX: $52,000 - $55,500
Johnston, RI | Houston, TX | Minneapolis, MN: $53,000 - $56,500
New York, NY: $62,000 - $65,500
Chicago, IL | Voorhees, NJ: $55,000 - $59,000
Boston, MA | Washington D.C. | Piscataway, NJ: $58,000 - $61,500

Eligible employees participate in a comprehensive benefits program including medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with company match, discounted pet insurance, and paid time off.

Responsibilities

Administer arbitration and mediation cases, communicating regularly with parties, representatives, arbitrators, and mediators via telephone, email, video conferencing, and letters.
Perform scheduling and other administrative tasks related to case management.
Understand and apply rules, procedures, fee and billing policies relevant to arbitration and mediation cases.
Maintain and update case files, records, and documents using the online case management system.
Ensure confidentiality of case information and adhere to information security and data privacy policies.
Coordinate and administer conference calls and video conferences.
Apply correct fee schedules, calculate and allocate billings and cancellations accurately, and explain billing processes to customers.
Prepare and send electronic and written communications to parties, attorneys, arbitrators, and mediators.
Identify case management issues proactively and inform management, taking appropriate action as needed.
Respond promptly and courteously to inquiries from clients, representatives, and panelists.
Assist management in educating clients and representatives on alternative dispute resolution processes.
Provide feedback to management regarding interactions with arbitrators and mediators.
Maintain regular, reliable, and predictable attendance.
Attend on-site and in-person meetings and training sessions as required.

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Education and Experience

Associate's degree in business or related discipline, plus three years of relevant work experience (e.g., customer service, case administration, legal environment), or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

Proficient in reading and interpreting legal files, business correspondence, and procedure manuals.
Strong written communication skills for reports and correspondence.
Effective verbal communication skills with diverse stakeholders including customers, attorneys, arbitrators, mediators, and colleagues.
Intermediate proficiency with Microsoft Outlook, Word, and web-based case management systems.
Intermediate proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis tools.
Experienced in data management, capable of organizing and maintaining large datasets accurately and efficiently.
Ability to maintain composure and professionalism in challenging situations or when dealing with difficult individuals.

Equal Opportunity Statement

This employer is an equal opportunity employer and considers all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.