Case Administrator (Legal Services/Administrative Support)

Overview

This role involves providing administrative support for arbitration and mediation cases in accordance with established rules, procedures, and applicable law. It is suited for individuals pursuing a legal career who demonstrate professionalism, strong client service, communication skills, and problem-solving abilities. The position is remote, requiring residence within a 125-mile radius of the assigned office.

Responsibilities

• Administer arbitration and mediation cases, maintaining regular communication with parties, representatives, arbitrators, and mediators via telephone, email, video conferencing, and written correspondence.
• Apply relevant rules, procedures, fee schedules, and billing policies to assigned cases.
• Maintain and update case files, records, and documents using an online case management system.
• Ensure confidentiality of case information and adhere to information security and data privacy policies.
• Coordinate and administer conference calls and video conferences.
• Calculate and allocate billings and cancellations accurately; explain fee calculations and billing processes to clients.
• Prepare and send electronic and written communications to involved parties.
• Identify and resolve case management issues proactively, informing management as appropriate.
• Respond promptly and courteously to inquiries from clients, representatives, and panelists.
• Provide feedback to management regarding interactions with arbitrators and mediators.
• Maintain regular, reliable, and predictable attendance.
• Attend on-site and in-person meetings and training sessions as required.

Education and Experience

• Associate's degree in business or a related discipline.
• Minimum of three years of relevant work experience such as customer service, case administration, or legal environment.
• Equivalent combinations of education and experience will be considered.

Knowledge, Skills, and Abilities

• Ability to read and interpret legal files, business correspondence, and procedure manuals.
• Strong written communication skills for reports and correspondence.
• Effective verbal communication skills with diverse stakeholders including customers, attorneys, arbitrators, mediators, and colleagues.
• Intermediate proficiency with Microsoft Outlook, Word, and web-based case management systems.
• Intermediate proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis tools.
• Experience in data management, organizing and maintaining large datasets accurately and efficiently.
• Ability to maintain composure and professionalism in challenging situations.

Compensation

Starting annual salary ranges based on location, with quarterly incentive opportunities:

• San Antonio, TX | Charlotte, NC | Miami, FL: $49,500 - $52,000
• Atlanta, GA | Buffalo, NY | Dallas, TX: $52,000 - $55,500
• Johnston, RI | Houston, TX | Minneapolis, MN: $53,000 - $56,500
• New York, NY: $62,000 - $65,500
• Chicago, IL | Voorhees, NJ: $55,000 - $59,000
• Boston, MA | Washington D.C. | Piscataway, NJ: $58,000 - $61,500

Benefits

Eligible employees participate in a comprehensive benefits program including:

• Medical, dental, orthodontia, and vision coverage
• Student loan repayment
• 403(b) retirement plan with substantial company match
• Discounted pet insurance
• Generous paid time off

Location

Remote position requiring residence within a 125-mile radius of the assigned office in one of the following locations:

• San Antonio, TX
• Charlotte, NC
• Miami, FL
• Atlanta, GA
• Buffalo, NY
• Dallas, TX
• Johnston, RI
• Houston, TX
• Minneapolis, MN
• New York, NY
• Chicago, IL
• Voorhees, NJ
• Boston, MA
• Washington, D.C.
• Piscataway, NJ

Equal Opportunity Employer

The employer is an equal opportunity employer and considers all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.