Case Administrator (Legal Services/Administrative Support)

Overview

This role involves providing administrative support for arbitration and mediation cases in accordance with established rules, procedures, and applicable law. It is suited for individuals pursuing a legal career who demonstrate professionalism, strong client service, communication skills, and problem-solving abilities.

This is a remote position requiring residence within a 125-mile radius of the assigned office. The starting annual salary range varies by location, with quarterly incentive opportunities:

• San Antonio, TX | Charlotte, NC | Miami, FL: $49,500 - $52,000
• Atlanta, GA | Buffalo, NY | Dallas, TX: $52,000 - $55,500
• Johnston, RI | Houston, TX | Minneapolis, MN: $53,000 - $56,500
• New York, NY: $62,000 - $65,500
• Chicago, IL | Voorhees, NJ: $55,000 - $59,000
• Boston, MA | Washington D.C. | Piscataway, NJ: $58,000 - $61,500

Responsibilities

• Administer arbitration and mediation cases, maintaining regular communication with parties, representatives, arbitrators, and mediators via telephone, email, video conferencing, and written correspondence.
• Apply relevant rules, procedures, fee schedules, and billing policies accurately to assigned cases.
• Maintain and update case files, records, and documents using the online case management system.
• Ensure confidentiality of case information and adhere to information security and data privacy policies.
• Coordinate and administer conference calls and video conferences.
• Calculate and allocate billings and cancellations based on fee schedules and contractual agreements; explain billing processes to customers.
• Prepare and send electronic and written communications to involved parties.
• Identify and resolve case management issues proactively, informing management as appropriate.
• Respond promptly and courteously to inquiries from clients, representatives, and panelists.
• Assist management in educating clients and representatives on alternative dispute resolution processes.
• Provide feedback to management regarding interactions with arbitrators and mediators.
• Maintain regular, reliable, and predictable attendance.
• Attend on-site and in-person meetings and training sessions as required.

Education and Experience

• Associate's degree in business or a related discipline.
• Three years of relevant work experience such as customer service, case administration, or legal environment.
• Equivalent combinations of education and experience will be considered.

Knowledge, Skills, and Abilities

• Ability to read and interpret legal files, business correspondence, and procedure manuals.
• Strong written communication skills for reports and correspondence.
• Effective verbal communication skills with diverse stakeholders including customers, attorneys, arbitrators, mediators, and colleagues.
• Intermediate proficiency with Microsoft Outlook, Word, and web-based case management systems.
• Intermediate proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis tools.
• Experience in data management, organizing and maintaining large datasets accurately and efficiently.
• Ability to maintain composure and professionalism in challenging situations.

Compensation and Benefits

• Competitive salary with quarterly incentive opportunities.
• Comprehensive benefits program including medical, dental, orthodontia, and vision coverage.
• Student loan repayment assistance.
• 403(b) retirement plan with substantial company match.
• Discounted pet insurance.
• Generous paid time off.

Location

Remote position requiring residence within a 125-mile radius of one of the following offices:

• San Antonio, TX
• Charlotte, NC
• Miami, FL
• Atlanta, GA
• Buffalo, NY
• Dallas, TX
• Johnston, RI
• Houston, TX
• Minneapolis, MN
• New York, NY
• Chicago, IL
• Voorhees, NJ
• Boston, MA
• Washington, D.C.
• Piscataway, NJ

Equal Opportunity Statement

The employer is an equal opportunity employer and considers all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.