Case Manager Assistant Personal Injury (Remote) | Colombia

Overview

Full-Time Contractor role (Remote)

This position supports Personal Injury Case Managers throughout the pre-litigation process. Responsibilities focus on preventing bottlenecks in a high-volume caseload by managing administrative follow-through, coordinating treatment-related steps, maintaining client communication, and escalating items that require the Case Manager’s judgment.

Responsibilities

• Keep assigned pre-litigation cases progressing by tracking daily priorities, completing follow-ups, and supporting Case Managers with outstanding action items.
• Provide clear, empathetic updates to English- and Spanish-speaking clients regarding case status, medical appointments, and treatment progress.
• Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments under the direction of the assigned Case Manager.
• Support clients in staying on track with recommended treatment by following up on appointment attendance and flagging missed visits or treatment gaps.
• Maintain complete case files by requesting medical records, billing statements, treatment updates, and outstanding documentation from providers.
• Advance insurance-related follow-ups through policy searches, coverage verification, and communication with insurance adjusters.
• Maintain accurate case histories by entering notes, organizing documentation, and keeping task updates current in the firm’s cloud-based case management system.
• Monitor pending tasks and unanswered requests to identify potential delays, then escalate concerns to the assigned Case Manager.
• Provide organized, accessible medical records, bills, insurance documentation, and supporting case materials to the demand preparation team.
• Coordinate case handoffs across Case Managers, attorneys, medical records staff, and demand preparation personnel.

Requirements (Must-Have)

• 1–3 years or more of hands-on U.S. personal injury case management experience. Direct personal injury experience is required; general administrative experience alone is not sufficient.
• Previous experience supporting California personal injury cases.
• Bilingual English and Spanish with strong written and verbal communication skills and an empathetic, professional approach to injured clients.
• Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims, including experience communicating with clients, medical providers, and insurance representatives.
• Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks.
• Strong organization and follow-through, with the ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision.

Preferred Qualifications (Nice to Have)

• Pre-litigation experience supporting Case Managers with large caseloads.
• Familiarity with California-specific personal injury concepts, including Proposition 213.
• Experience retrieving medical records, requesting billing documentation, and supporting demand preparation.
• Understanding of bodily injury claims, insurance coverage verification, and policy limits.
• Familiarity with cloud-based case management systems and paperless law firm workflows.

Compensation & Benefits

• USD $1,500 – $1,600 / month

Location & Schedule

• Workplace: Remote
• Employment Type: Full-Time Contractor
• Schedule: Monday–Friday, 8:00/9:00 AM–5:00/6:00 PM PST