Case Manager Assistant Personal Injury (Remote) | Honduras

Overview

This is a Full-Time Contractor position with a Remote workplace.

The role supports Personal Injury Case Managers throughout the pre-litigation process. You will help ensure treatment coordination, client communication, and outstanding requests remain on track across a high-volume caseload. Work is performed under the direction of an assigned Case Manager, with escalation of concerns that require their judgment.

Compensation & Schedule

• Compensation: USD $1,500 - $1,600 / month
• Schedule: Monday–Friday, 8:00/9:00 AM–5:00/6:00 PM PST

Responsibilities

• Keep assigned pre-litigation cases progressing by tracking daily priorities, completing follow-ups, and supporting Case Managers with outstanding action items.
• Communicate clearly and empathetically with English- and Spanish-speaking clients, providing case updates, medical appointment information, and treatment progress.
• Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments as directed by the assigned Case Manager.
• Help clients stay on track with recommended treatment by following up on appointment attendance and flagging missed visits or treatment gaps.
• Maintain complete case files by requesting medical records, billing statements, treatment updates, and outstanding documentation from providers.
• Move insurance-related follow-ups forward through policy searches, coverage verification, and communication with insurance adjusters.
• Maintain accurate case histories with detailed notes, organized documentation, and current task updates in the firm’s cloud-based case management system.
• Monitor pending tasks and unanswered requests to surface potential delays and escalate concerns to the assigned Case Manager.
• Provide the demand preparation team with organized, accessible medical records, bills, insurance documentation, and supporting case materials.
• Coordinate case handoffs across Case Managers, attorneys, medical records staff, and demand preparation personnel.

Requirements (Must-Have)

• 1–3 years or more of hands-on U.S. personal injury case management experience; direct personal injury experience is required (general administrative experience alone is not sufficient).
• Previous experience supporting California personal injury cases.
• Bilingual English and Spanish with strong written and verbal communication skills and an empathetic, professional approach to injured clients.
• Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims, including experience communicating with clients, medical providers, and insurance representatives.
• Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks.
• Strong organization and follow-through, with the ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision.

Preferred Qualifications (Nice to Have)

• Pre-litigation experience supporting Case Managers with large caseloads.
• Familiarity with California-specific personal injury concepts, including Proposition 213.
• Experience retrieving medical records, requesting billing documentation, and supporting demand preparation.
• Understanding of bodily injury claims, insurance coverage verification, and policy limits.
• Familiarity with cloud-based case management systems and paperless law firm workflows.

Location

• Remote
• Work hours are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m. PST.