Claims Advocate

Overview

This role supports the Legal & Claims Practice Group (LCP) in delivering holistic insurance and claims servicing for clients of the organization’s Financial Lines Practice Group. As a Claims Advocate, you will manage claims end-to-end in a professional, organized, and flexible manner, coordinating with brokers, insurers, and clients.

Responsibilities

• Handle claims from inception to resolution for the following lines of coverage:
  • Public and private Directors and Officers Liability
  • Errors and Omissions
  • Employment Practices Liability
  • Cyber and Technology Errors and Omissions
  • Fiduciary Liability
  • Crime
  • Kidnap and Ransom
• Report new claims and circumstances in a timely and accurate manner while proactively identifying potential coverage issues that may affect resolution.
• Obtain insurer consent for counsel retention and settlements.
• Analyze insurer coverage letters.
• Facilitate distribution of insurer coverage positions and related status updates to insurers.
• Schedule and moderate client meetings and conference calls with insurers.
• Maintain invoice trackers and reconcile invoices against client policy retention.
• Facilitate insurer reimbursement payments to clients.
• Maintain up-to-date electronic claim files in the LCP shared drive.
• Review loss runs and obtain status updates on all matters to ensure timely and accurate file maintenance.
• Escalate claim and coverage issues to leadership on a timely basis.
• Develop and maintain strong working relationships with clients and insurer claim representatives.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree required (paralegal certification is beneficial)
• 2–5 years relevant work experience preferred
• Strong multitasking and time management skills
• Strong communication and relationship management skills
• Strong analytical skills
• Ability to engage with and present confidently to clients (external and internal)
• Ability to identify client needs and provide solutions to address those needs
• Ability to set realistic client expectations in a time-sensitive environment
• Strong expertise in Microsoft Office applications including Outlook, Excel, Word, and PowerPoint
• High level of professionalism and confidentiality

Compensation & Benefits

• $100–120k salary range plus bonus opportunity and benefits.
• This range reflects the anticipated range for the position; actual salary may vary based on location.
• Individual pay is based on skills, experience, and other relevant factors.

Location

Not specified.