Client Coordinator

Overview

A law office based in San Bernardino, CA, is seeking a full-time Client Coordinator to work remotely within the United States. This role involves serving as the primary point of contact for clients and supporting the legal team to ensure a smooth client experience.

Responsibilities

• Act as the first point of contact for prospective and existing clients via phone, email, and other communication channels
• Conduct client intake and collect necessary information and documentation
• Schedule consultations and manage attorney calendars
• Maintain accurate client records using the firm's case management system
• Coordinate communication between attorneys, staff, and clients
• Monitor deadlines and ensure timely follow-up on client matters
• Prepare administrative documents and correspondence
• Support daily office operations while maintaining strict confidentiality
• Deliver professional and empathetic customer service

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Minimum of 2 years of experience in client services, customer service, administrative support, or related roles
• Excellent verbal and written communication skills
• Strong organizational, time management, and multitasking abilities
• Proficiency in Microsoft Office and Google Workspace
• Ability to work independently in a remote environment
• High attention to detail and commitment to confidentiality

Preferred Qualifications

• Experience working in a law firm or professional services environment
• Familiarity with CRM or legal case management software
• Experience handling confidential or sensitive information

Compensation & Benefits

• Competitive salary commensurate with experience
• Remote work environment
• Paid training
• Paid time off
• Health, dental, and vision benefits (if applicable)
• Retirement plan (if applicable)
• Professional development and career growth opportunities

Work Schedule

• Full-time, Monday through Friday during standard business hours
• Occasional schedule flexibility may be required based on business needs

Equal Employment Opportunity

The employer is an Equal Opportunity Employer committed to an inclusive workplace and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.