Collections Supervisor (Legal Services)
Overview
A company operating in the marketing, packaging, print, and business services sector is seeking a Collections Supervisor (Legal Services). This organization supports global brands by leveraging proprietary technology, data analytics, and expertise to provide sustainable solutions with minimal environmental impact. Their services assist regulated industries and global organizations in engaging audiences throughout the customer journey.
Responsibilities
- Supervise financial support services staff to maintain quality service and meet performance metrics
- Manage staffing levels and workflow volumes to optimize resource allocation
- Oversee employee lifecycle activities including hiring, onboarding, training, development, and off-boarding
- Identify training needs to ensure consistent skill levels across the team
- Enforce adherence to workflow processes and approvals
- Serve as the primary contact for daily team inquiries and concerns
- Respond professionally to customer inquiries and keep clients and managers informed
- Communicate regularly with law firms regarding aged balances and escalate issues as needed
- Maintain knowledge of client billing, payment terms, discounts, and preferences
- Execute administrative reports and activities timely and according to standards
- Support profit and loss activities, managing overtime and time-off impact
- Ensure compliance with company and client policies and service level agreements
- Assist in development plans and goal setting for team members
- Facilitate team performance through feedback and meetings
- Prepare materials for client service reviews when required
- Develop understanding of client businesses and service impacts
- Promote cross-training and teamwork
- Monitor and collect outstanding invoices according to policies
- Generate monthly client reminder statements
- Provide accounts receivable analysis and reports
- Collaborate with senior management to resolve collection issues
- Project collection estimates and provide regular updates
- Prepare documents for accounts receivable write-offs
- Assist in transitioning matters from departing attorneys
- Research unapplied payments
- Monitor compliance with payment arrangements
Requirements
- Minimum 3 years of billing or collections experience in legal or professional organizations
- Strong customer service, communication, leadership, and interpersonal skills
- Proficiency with ARCS, 3E, Elite, Aderant, or similar collection software
- Advanced skills in MS Excel; proficiency in MS Word and PowerPoint
- Familiarity with legal terminology and document formats
- Ability to multitask and meet strict deadlines
- Excellent organizational and time-management skills
Preferred Qualifications
- Associate or bachelor’s degree in Business, Finance, or a related field preferred (or equivalent experience)
- Minimum 2 years of supervisory experience in billing or collections within professional services preferred
Compensation and Benefits
- Compensation package and pay range will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity
The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Location
Not specified; this role involves managing collections and billing functions for legal services clients.