Contract Attachment Specialist (COC)

Overview

The Contract Attachment Specialist is responsible for accurate contract data entry, timely submission of contract attachment paperwork or information to vendors and distributors, and disciplined follow-up to secure approvals. This role manages the submission of attachment requests to vendors, drives the feedback and approval cycle to closure, and maintains accurate, real-time records in the organization's CRM and case management systems. The position supports Implementation, Sales, and Connectivity teams by ensuring contract attachment activity is timely, compliant, and audit-ready.

Responsibilities

• Contract Submission (40%)

  • Submit contract attachment paperwork or required information to suppliers and distributors through approved portals, email, or intake channels by established SLAs.
  • Coordinate with stakeholders to resolve any pre-submission issues.
  • Validate required submission elements such as site listing, contract number, tier, and identifiers.
  • Manage professional and persistent outreach across a high volume of vendor contacts, managing follow-up cycles through to closure.

• Supplier Follow-up (40%)

  • Monitor and track supplier acknowledgments, counterproposals, and approval or rejection decisions for all outstanding submissions.
  • Execute supplier follow-ups according to defined SLAs.
  • Obtain written confirmation of supplier approval, rejection, or pending status.
  • Escalate overdue or unresponsive supplier submissions per established escalation standards.

• Case, Contract Attachment & Implementation Record Documentation (10%)

  • Maintain clear, accurate, and complete documentation across all required records, including case records, contract attachment records, and implementation records.
  • Ensure all records reflect the full lifecycle of the request from intake through resolution.
  • Update records contemporaneously to provide real-time visibility to internal stakeholders.
  • Place cases on hold and return to requestors when required data is missing or inaccurate, documenting deficiencies and required corrective actions.

• Quality, Compliance & Audit Readiness (10%)

  • Adhere to all SOPs, documentation standards, and SLA requirements.
  • Ensure all activity is traceable, repeatable, and audit-ready.
  • Support internal quality reviews, reporting requests, and audits related to contract attachment and implementation alignment.
  • Identify recurring documentation or submission issues and escalate trends to leadership.

Key Performance Indicators (KPIs)

• First Response SLA Compliance (%): Percentage of requests submitted within defined First Response SLAs.
• Average Cycle Time (Business Days): Average time from request intake to final supplier disposition.
• Supplier Follow-up Timeliness (%): Percentage of cases with supplier follow-up completed on or before the defined Follow-Up By date.
• Complete Documentation Rate (%): Percentage of cases with all required documentation accurately recorded across case, contract attachment, and implementation records.
• Documentation Accuracy Rate (%): Percentage of records passing quality review with no missing, incorrect, or conflicting data elements.

Required Qualifications

• High School Diploma or GED.
• 0 or more years of applicable experience.

Preferred Qualifications

• 2+ years of experience in contract operations, procurement, or a GPO-facing role.
• Experience using automation platforms and scripting tools is a plus.
• Excellent communication and stakeholder engagement skills.
• Ability to document all touchpoints as structured case activities.
• Ability to manage high-volume, repeatable work accurately.
• Strong time management and SLA adherence.
• Proficiency in maintaining accurate, real-time CRM records with strong data hygiene.
• Clear written communication for internal and external correspondence.
• 2+ years of experience in business analysis or operations.
• Experience in a healthcare or pharmacy company is a plus.
• Bachelor’s Degree preferred.

Additional Job Requirements

• Ability to remain in a stationary position for prolonged periods.
• Adaptability to change priorities quickly and meet deadlines.
• Attention to detail.
• Proficiency in operating computer programs and software.
• Effective communication skills in person and electronically.
• Ability to make independent decisions.
• Ability to work collaboratively in close quarters with peers and handle interruptions.

Working Conditions

• Remote position.
• No travel required.
• Sedentary work involving exerting up to 10 pounds of force occasionally.

Compensation & Benefits

• Salary range: $52,000 - $78,000, dependent on factors such as departmental budgets, internal equity, education, skills, experience, and geographic location.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program.
• Paid time off.
• Participation in employee incentive plans.
• Tuition reimbursement and professional development opportunities.
• Access to perks and discounts.
• Access to on-site and online exercise classes.

Location

Remote

Equal Opportunity Statement

The employer is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity or expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, military or protected veteran status, disability, or any other protected class under applicable federal, state, or local law. Reasonable accommodations are provided to qualified individuals with disabilities or sincerely held religious beliefs.