Overview
The organization is seeking a Service Contract Management Specialist to support rapid expansion and to serve as a key point of contact for clients across North America markets. Reporting to the Manager of Service BD, this role focuses on contract development and end-to-end service contract management, working closely with Service, Sales, and Maintenance teams.
Responsibilities
- Develop and implement contract management strategies and procedures aligned with organizational goals.
- Build and maintain comprehensive databases for Service contract components.
- Partner with Service and Sales teams to capture best practices and recommend process improvements to increase efficiency.
- Review and address Service requirements within Master Service Agreements and Individual Service Agreements with clients.
- Collaborate with Sales to negotiate and finalize non-standard contract terms.
- Manage the full contract lifecycle: drafting, evaluation, endorsement, and finalization.
- Work with Service and Maintenance teams to support Long-Term Service Agreement requirements for photovoltaic and battery storage systems.
- Confirm that Statement of Work scope details and associated exhibits are accurately reflected in final pricing.
- Review and negotiate subcontractor agreements and manage warranty document amendments.
- Validate approvals for custom service scopes or modifications to standard offerings.
- Proactively handle contract-related disputes, claims, and terminations.
- Maintain proactive communication to prevent issues and respond to emerging needs.
- Ensure accurate, complete contract documentation in the organization’s database.
Requirements
- Strong attention to detail and the ability to understand interdependencies across services.
- Experience managing international clients with varying expectations.
- Exceptional communication skills, both written and verbal.
- Proactive analytical approach with meticulous attention to detail.
- Ability to perform under pressure and within condensed timelines.
- Comfort working in a fast-paced, dynamic, and diverse environment.
- Solid understanding of sales dynamics and project delivery methodologies.
- Strong organizational and troubleshooting abilities.
- Ability to manage multiple complex initiatives across different areas.
- Proficiency with Microsoft Office Suite, especially Excel and PowerPoint (and related tools).
Experience & Travel
- Minimum 3 years of contract administration experience.
- Prior experience in the Service and renewable energy sectors is advantageous.
- Willingness to accompany the sales team for on-site sales support as needed.
Compensation & Benefits
- Compensation commensurate with experience.
- Attractive benefits and employee initiatives.
- Opportunities for personal development and advancement.
- For candidates in California, Colorado, New York and Washington, anticipated annual base salary is $50,000 - $95,000. This range excludes other compensation components or any other benefits the individual may be eligible for. Base salary depends on factors including skills, qualifications, experience, education, location, and other role-related factors.
Location & Employment Status
- Contract-to-Hire role
- Remote or Hybrid in Houston, TX