Contract Support Specialist

Overview

This role involves coordinating incoming correspondence within Provider Services, including reviewing and researching issues or requests, maintaining logs of all requests received, and distributing them electronically to the appropriate departments or staff within expected timelines. The position also ensures that all provider agreements received are properly and timely scanned or imaged into the contract management system, including reviewing agreements for any redlined changes, maintaining logs of agreements, and performing quality control on agreement images.

This position requires U.S. citizenship and a favorably adjudicated Department of Defense (DoD) background investigation due to the nature of the contract. Remote work opportunities are available in the following states: AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI, and WY.

Veterans, Reservists, Guardsmen, and military family members are encouraged to apply.

Responsibilities

• Communicate effectively via writing and phone to triage and resolve incoming workload with internal and external customers.
• Review and research all contact notes received in Provider Services and distribute them electronically to the appropriate department or staff within expected timelines.
• Review and research all incoming inter-office mail and external correspondence related to provider data correction requests and distribute accordingly.
• Review and research all provider agreements for accuracy and completeness, identifying any inappropriate redlined changes and determining appropriate handling.
• Maintain a log of all provider agreements received.
• Scan and image all provider agreements, applying quality controls to ensure image quality.
• Assist with the development and updating of protocols and desk procedures.
• Triage and track issue resolution through to completion.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of 2 years of varied responsible experience with computer database programs.
• U.S. citizenship and ability to obtain a favorably adjudicated DoD background investigation.

Preferred Qualifications

• 2 years of data entry experience.
• Experience using provider data management systems and/or contract management systems.
• Experience working for a managed care program or health care provider.

Competencies

• Commitment to task: Ability to conform to established policies and procedures with high motivation.
• Communication and people skills: Ability to influence or persuade others, adapt to different styles, listen critically, and collaborate.
• Computer literacy: Proficient in a multi-system Microsoft environment including Word, Outlook, intranet, internet, and department software applications.
• Organizational skills: Ability to organize tasks and people, adjust priorities, learn systems within time constraints, and pay attention to detail.
• Problem solving and analysis: Ability to solve problems through systematic analysis and sound judgment.
• Technical skills: Thorough knowledge of credentialing processes and requirements; proficiency with Word, Excel, Visual Cactus 3.0; ability to produce reports through querying; working knowledge of VA policies and procedures, DoD regulations, and relevant contract requirements.

Working Conditions

• Availability to cover any work shift.
• Standard office environment.
• Extensive computer work with prolonged periods of sitting.
• Department of Defense security clearance required.

Compensation & Benefits

• Salary range typically between $44,000 and $46,000 per year, varying by role and location.
• Medical, dental, and vision coverage.
• Paid time off.
• 401(k) retirement savings plan with matching.
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance.
• Tuition reimbursement.
• Paid volunteer time.

Location

Remote work available in AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI, and WY only.

Equal Employment Opportunity

The employer is an equal employment opportunity organization committed to creating an inclusive environment that supports diversity at every level. Candidates from all backgrounds are encouraged to apply. Employment decisions are made based on merit without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws.