Contracts Administrator

Overview

The Contracts Administrator serves as the initial point of contact for contract requests and supports certain compliance functions. This role requires strong contract administration experience combined with customer service skills to ensure a positive experience for both internal and external customers.

Responsibilities

• Respond to a high volume of daily contract-related inquiries within department-established response times.
• Manage contract management systems and procedures, including educating/training internal customers and maintaining contract entitlements in ERP, CRM, and agreement management software.
• Draft agreements, review customer redlines, and coordinate cross-functionally with Legal, Finance, Operations, and other stakeholders to redline agreements.
• Partner with Sales to negotiate agreements directly with customers via email or on video calls.
• Drive contract extensions or renewals by partnering with Customer Service and Sales to ensure customer adherence to contract terms and correct handling of contract entitlements.
• Update CLM, CRM, and ERP systems with contract data and retain related documents.
• Assist the Vice President of Legal and their delegates with retrieving contract documents as needed.

Requirements

Education and Training

• Bachelor’s degree (BA/BS) in a related degree, or equivalent years of education and experience.

Skills and Experience (Required)

• At least 5 years of experience as a contract administrator, including at least 3 years working directly with external clients.
• At least 2 years of customer service experience, with demonstrated knowledge of quote-to-cash processes and the ability to communicate with customers effectively and with empathy.
• Expert-level MS Office skills in MS Word and Outlook; intermediate level in Excel and PowerPoint.
• Experience with contract lifecycle management (CLM), customer relationship management (CRM), and enterprise resource planning (ERP) systems.

Preferred Qualifications

• Experience at a pharmaceutical/biotechnology/medical device organization.
• Knowledge of corporate compliance issues confronting the medical device industry.
• Knowledge of and familiarity with the legal and regulatory framework affecting the medical device industry, including sales and marketing fraud and abuse issues, OIG and other industry guidance documents, and FDA regulations on the promotion of marketed products.
• Experience with Salesforce.com, NetSuite, and DocuSign IAM.

Compensation & Benefits

• Base pay: $80,000 to $95,000 per year. Actual base pay depends on location, skills, qualifications, and experience.
• Benefits (full-time): medical, dental, and vision coverage; life insurance; short- and long-term disability protection; 401(k); and flexible paid time off.

Equal Employment Opportunity

The employer is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.

Qualified applicants with arrest and conviction records will be considered in accordance with fair chance laws.